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Urgent! Operations - Process Manager - Sr Job Opening In Plano – Now Hiring Mindlance
Job Description
The SBB Onboarding Specialist will possess an in-depth technical knowledge of Treasury Management products.
Candidate will utilize their expertise to manage the end-to-end implementation process for Treasury Management accounts and provide product implementation support and training to clients.
The SBB Onboarding Specialist will work closely with the client, Treasury Management Sales Officers, Client Service Teams, and business partners to drive revenue generation by improving client experience and increasing client retention rate through effective management of client implementations.
The SBB Onboarding Specialist is responsible for implementing and directing all aspects of Treasury Management products and related service set-up for new and existing clients of Treasury Management Offerings.
Acting as a central point of contact for the client throughout the implementation process, the Onboarding Specialist develops a customized plan for each client and directs junior resources and required internal partners (, product, operations, technology, and risk) to ensure delivery of products and services is completed within agreed upon timeframes, with full ownership of end-to-end process from client commitment to revenue generation
General Responsibilities:
Operate independently and exercise professional judgment in making decisions that impact the client experience
Establish and maintain a high-level of credibility with clients and business partners
Provide a best in class client experience, while managing internal and external client expectations
Serve as product expert by accompanying and/or support sales officers on client calls to explain more complex product set-up to customers, provide feedback and advice on modifications, and help ensure our capabilities meet client needs
Acting as a subject matter expert, provide feedback and advice on modifications of Treasury Management Products
Will work jointly with Treasury Management Sales on deals prior to sale commitment
Facilitate pre-implementation kickoff & post sale call with client (in-person, via teleconference, or via email as required) to review project requirements, develop plan of approach, roles and responsibilities, discuss documents / information required from the client, and determine agreed upon timeframes for completion; regular communication with client and Treasury Management Sales Officer to update status and address issues
Effectively manage each implementation as a custom client specific project from end to end while meeting defined SLAs with a focus on expediting revenue generation
Maintain a current portfolio of client implementations and related promised dates, monitoring requests in queue to ensure aged items are expedited in a timely basis
Individually responsible for the quality and timeliness of all project deliverables, including executing client Operational Instructions, as well as the implementation of relevant project management practices (status reporting, issue tracking etc.)
Conduct new client training
Attend meetings and training as required to continue development and to enhance knowledge of cash management products, processes, and industry knowledge
Ability to prioritize daily workload to maximize productivity
Basic Qualifications:
Bachelor’s Degree or Military Experience or Equivalent Work Experience
Preferred Qualifications:
At least years of detailed knowledge of Treasury Management products and an understanding of the sales process
At least years of customer service experience
Must be able to work under minimal supervision and work well under pressure
Must be able to influence others
Technical skills
Leadership Skills
Contract only
Remote work acceptable but MUST be commutable to Plano, TX
minutes zoom video interviews w/ Cassie and two other team members
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Unlock Your Operations Process Potential: Insight & Career Growth Guide
Real-time Operations Process Jobs Trends in Plano, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Operations Process in Plano, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 50731 jobs in United States and 140 jobs in Plano. This comprehensive analysis highlights market share and opportunities for professionals in Operations Process roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Mindlance is currently hiring and seeking a Operations Process Manager Sr to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Mindlance adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Operations Process Manager Sr Jobs United States varies, but the pay scale is rated "Standard" in Plano. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Operations Process Manager Sr typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Operations Process Manager Sr interview at Mindlance, research the company, understand the job requirements, and practice common interview questions.
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