• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United States Jobs Expertini

Operations Support Engineer - Ashburn, VA Job Opening In Ashburn – Now Hiring Utimaco


Job description

Your tasks

The Operations Support Engineer works with ticket handling and closure of tickets, and with following up on the monitoring of ticket fulfillment, operational events and incoming customer concerns.

The Operations Support Engineer is responsible for the whole process of following up on the resolution of tickets, responding to customer concerns, and closing tickets.

In addition, the Operations Support Engineer shall support the Trust-as-a-Service operations team in meeting SLA targets and service operations KPIs, escalating issues when needed.

The ideal candidate will have strong technical expertise in Utimaco services, products, and solutions, along with excellent verbal and written communication skills.

A collaborative mindset, strong customer service orientation, and effective listening abilities are essential.

The role also requires strong problem-solving skills and the ability to clearly explain technical concepts in a pedagogical and accessible manner.


Your profile


  • All levels of support (depending on seniority), including ticket handling, changes, incident and problem resolution in collaboration with the Service Operations Service Development teams and other relevant stakeholders.

  • Active monitoring of incoming customer concerns and alerts, etc.

    including completeness and accuracy of documentation related to incoming customer concerns
  • Escalate incidents, problems and changes to relevant stakeholders such as 3rd line of support (Service Development) in timely manner when product changes or deeper analysis is needed
  • Drive and lead customers and partners in how to use Utimaco services and products and demonstrate values, benefits and possibilities that drives customer satisfaction and potentially drive future up-sell
  • Ensure quality in the customer delivery and advise and consult customers and partners from a technical aspect
  • Drive standardization by documenting work instructions and guidelines to be utilized by customers and for internal use.
  • In-depth technical support and advanced technical troubleshooting and analysis
  • Ability to handle break/fix support cases
  • Simulate customer problems in the test environment and analyse integrations on 1st and 2nd level
  • Reports customers problems and recommends fixes to Service Operations and Service Development teams
  • Support the continuous improvement and maintenance of our support infrastructure (knowledge base, support portal, support maintenance)
  • Continuously learn and understand the Utimaco services & products, encryption solutions and general security practices
  • Partner up, collaborate and coach global support colleagues as well as other internal and external interface when needed.

  • Perform regular documentation of service operations activities and ensure knowledge sharing within Utimaco Professional Services

  • We offer


    Utimaco, Inc.

    is an Equal Opportunity Employer.

    We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity.

    Employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability status, veteran status, genetic information, or any other protected characteristic as defined by applicable laws.

    We welcome applicants from all backgrounds and strive to ensure that our hiring practices are fair, transparent, and free from discrimination.

    If you require accommodations during the application process, please contact HR-US@utimaco.com.



    With our global network of partners and customers, we contribute to making digital information and infrastructures secure worldwide.

    Become part of our team and help us make the digital world more secure - together we are shaping the future of IT security.

    We Offer:

  • 99% Employer paid premium for Medical, Dental and Vision benefits
  • 401k Match
  • FSA and Dependent Care
  • Short-Term Disability, Long-Term Disability, Life Insurance and AD&D
  • Employee Assistance Program
  • Generous PTO and Holiday Policy
  • An open and friendly corporate culture characterized by constructive and collaborative interaction
  • A flexible working hours model that can be adapted to individual needs
  • Professional and personal development through targeted training opportunities
  • Our Core Values:

  • Deliver Secure and reliable cybersecurity solutions
  • Acquire Excellence through customer focus
  • Innovate with passion
  • Collaborate and be professional
  • Be open and honest
  • Required Skill Profession

    Computer Occupations


    • Job Details

    Related Jobs

    L3Harris Technologies hiring Associate, Mechanical Engineer (Ashburn, VA) Job in Ashburn, Virginia, United States
    L3Harris Technologies
    Ashburn, Virginia, United States
    Curtiss-Wright hiring Principal Hardware Engineer- Ashburn, VA Job in Tewksbury, Massachusetts, United States
    Curtiss-Wright
    Tewksbury, Massachusetts, United States
    Curtiss-Wright Corporation hiring Principal Hardware Engineer- Ashburn, VA Job in US, VA-REMOTE WORK, United States
    Curtiss-Wright Corporation
    US, VA-REMOTE WORK, United States
    Curtiss-Wright Corporation hiring Principal Hardware Engineer- Ashburn, VA Job in US, MA-REMOTE WORK, United States
    Curtiss-Wright Corporation
    US, MA-REMOTE WORK, United States
    Curtiss-Wright Corporation hiring Principal Hardware Engineer- Ashburn, VA Job in Tewksbury, MA, United States
    Curtiss-Wright Corporation
    Tewksbury, MA, United States
    Curtiss-Wright Corporation hiring Principal Hardware Engineer- Ashburn, VA Job in Ashburn, VA, United States
    Curtiss-Wright Corporation
    Ashburn, VA, United States
    Curtiss-Wright Corporation hiring Principal Hardware Engineer- Ashburn, VA Job in Ashburn, VA, United States
    Curtiss-Wright Corporation
    Ashburn, VA, United States
    Curtiss-Wright Corporation hiring Principal Hardware Engineer- Ashburn, VA Job in US, MA-REMOTE WORK, United States
    Curtiss-Wright Corporation
    US, MA-REMOTE WORK, United States
    Curtiss-Wright Corporation hiring Principal Hardware Engineer- Ashburn, VA Job in Tewksbury, MA, United States
    Curtiss-Wright Corporation
    Tewksbury, MA, United States
    Curtiss-Wright Corporation hiring Principal Hardware Engineer- Ashburn, VA Job in US, VA-REMOTE WORK, United States
    Curtiss-Wright Corporation
    US, VA-REMOTE WORK, United States
    Curtiss-Wright Corporation hiring Principal Hardware Engineer- Ashburn, VA Job in Ashburn, VA, United States
    Curtiss-Wright Corporation
    Ashburn, VA, United States
    Curtiss-Wright Corporation hiring Principal Hardware Engineer- Ashburn, VA Job in US, MA-REMOTE WORK, United States
    Curtiss-Wright Corporation
    US, MA-REMOTE WORK, United States
    Curtiss-Wright Corporation hiring Principal Hardware Engineer- Ashburn, VA Job in Tewksbury, MA, United States
    Curtiss-Wright Corporation
    Tewksbury, MA, United States
    Curtiss-Wright Corporation hiring Principal Hardware Engineer- Ashburn, VA Job in US, VA-REMOTE WORK, United States
    Curtiss-Wright Corporation
    US, VA-REMOTE WORK, United States
    Curtiss-Wright Corporation hiring Principal Hardware Engineer- Ashburn, VA Job in US, VA-REMOTE WORK, United States
    Curtiss-Wright Corporation
    US, VA-REMOTE WORK, United States
    Curtiss-Wright Corporation hiring Principal Hardware Engineer- Ashburn, VA Job in Ashburn, VA, United States
    Curtiss-Wright Corporation
    Ashburn, VA, United States
    Curtiss-Wright Corporation hiring Principal Hardware Engineer- Ashburn, VA Job in Tewksbury, MA, United States
    Curtiss-Wright Corporation
    Tewksbury, MA, United States
    Curtiss-Wright Corporation hiring Principal Hardware Engineer- Ashburn, VA Job in US, MA-REMOTE WORK, United States
    Curtiss-Wright Corporation
    US, MA-REMOTE WORK, United States
    L3Harris hiring Associate, Systems Engineer (Ashburn, VA) Job in Ashburn, VA, United States
    L3Harris
    Ashburn, VA, United States
    L3Harris hiring Associate, Mechanical Engineer (Ashburn, VA) Job in Ashburn, VA, United States
    L3Harris
    Ashburn, VA, United States
    L3Harris hiring Associate, Mechanical Engineer (Ashburn, VA) Job in Ashburn, VA, United States
    L3Harris
    Ashburn, VA, United States
    L3Harris hiring Associate, Systems Engineer (Ashburn, VA) Job in Ashburn, VA, United States
    L3Harris
    Ashburn, VA, United States
    L3Harris hiring Associate, Mechanical Engineer (Ashburn, VA) Job in Ashburn, VA, United States
    L3Harris
    Ashburn, VA, United States
    L3Harris hiring Associate, Mechanical Engineer (Ashburn, VA) Job in Ashburn, VA, United States
    L3Harris
    Ashburn, VA, United States
    Pediatric Developmental Services hiring School Counselor - Ashburn, VA Job in Ashburn, Virginia, United States
    Pediatric Developmental Services
    Ashburn, Virginia, United States
    L3Harris hiring Intern Systems Eng (Ashburn, VA) Job in Ashburn, VA, United States
    L3Harris
    Ashburn, VA, United States
    L3Harris hiring Intern Systems Eng (Ashburn, VA) Job in Ashburn, VA, United States
    L3Harris
    Ashburn, VA, United States
    L3Harris hiring Intern Systems Eng (Ashburn, VA) Job in Ashburn, VA, United States
    L3Harris
    Ashburn, VA, United States
    L3Harris hiring Intern Systems Eng (Ashburn, VA) Job in Ashburn, VA, United States
    L3Harris
    Ashburn, VA, United States
    Blossom ABA Therapy hiring Registered Behavior Technician (RBT) - Ashburn, VA Job in Ashburn, Virginia, United States
    Blossom ABA Therapy
    Ashburn, Virginia, United States
    Schneider Electric hiring Service Representative - Richmond/Ashburn/Sterling - VA Job in Sterling, Virginia, United States
    Schneider Electric
    Sterling, Virginia, United States
    Oxford Industries hiring Sales Associate (P/T), Ashburn, VA Job in Ashburn, Virginia, United States
    Oxford Industries
    Ashburn, Virginia, United States

    Unlock Your Operations Support Potential: Insight & Career Growth Guide


    Real-time Operations Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Operations Support in Ashburn, United States, highlighting market share and opportunities for professionals in Operations Support roles.

    80651 Jobs in United States
    80651
    76 Jobs in Ashburn
    76
    Download Operations Support Jobs Trends in Ashburn and United States

    Are You Looking for Operations Support Engineer Ashburn, VA Job?

    Great news! is currently hiring and seeking a Operations Support Engineer Ashburn, VA to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Utimaco adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Operations Support Engineer Ashburn, VA Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Ashburn. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Operations Support Engineer Ashburn, VA?

    Key qualifications for Operations Support Engineer Ashburn, VA typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Operations Support Engineer Ashburn, VA?

    To improve your chances of getting hired for Operations Support Engineer Ashburn, VA, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Operations Support Engineer Ashburn, VA Job Success

    Utimaco interview tips for Operations Support Engineer   Ashburn, VA

    Here are some tips to help you prepare for and ace your Operations Support Engineer Ashburn, VA job interview:

    Before the Interview:

    Research: Learn about the Utimaco's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Operations Support Engineer Ashburn, VA interview at Utimaco, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Utimaco's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Operations Support Engineer Ashburn, VA Positions

    Setting up job alerts for Operations Support Engineer Ashburn, VA is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!