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Urgent! Operations & Systems Engineer Job Opening In Quincy – Now Hiring CrewBloom

Operations & Systems Engineer



Job description

The Commonwealth of Massachusetts’ Executive Office of Health and Human Services (EOHHS) is seeking a highly skilled Operations & Systems Engineer to join its Health Insurance Exchange (HIX) team.

This essential role ensures the performance, availability, and reliability of mission-critical systems by driving proactive system monitoring, timely issue resolution, and continuous improvement initiatives.

The Operations & Systems Engineer is integral to maintaining operational excellence across HIX’s infrastructure.

The ideal candidate will possess strong technical capabilities, a collaborative spirit, and a strategic, solutions-oriented approach to systems engineering and support.


Key Responsibilities:

  • Proactively monitor system availability, capacity, and performance using Dynatrace and complementary tools.

  • Investigate and analyze performance issues; assess severity and ensure appropriate escalation and resolution.

  • Configure and manage Dynatrace dashboards, custom alerts, and performance tracking metrics (e.g., response time, throughput, error rates).

  • Identify performance degradation early through alerting mechanisms and support rapid remediation.

  • Collaborate cross-functionally with internal teams, vendors, architects, and the PMO to resolve operational issues.

  • Support daily operations, including production system maintenance and patch management.

  • Perform data updates and generate both ad-hoc and scheduled reports using SQL and tools such as Toad or SQL Developer.

  • Develop and manage project plans and timelines, ensuring timely delivery of high-quality outputs.

  • Document systems processes and contribute to the development of operations best practices.

  • Oversee User Access Request processes for systems, databases, and monitoring tools.

  • Manage digital certificate lifecycle and updates in coordination with vendors.

  • Maintain a comprehensive software inventory with version tracking and update planning.

  • Create professional reports and presentations using Microsoft Office applications, especially Excel and PowerPoint.

  • Ensure compliance with EOHHS IT policies, security standards, and regulatory requirements.

Requirements

  • Proven ability to diagnose and resolve complex IT issues using enterprise monitoring tools, with Dynatrace experience required.

  • Strong technical background in systems operations, monitoring, and performance optimization.

  • Familiarity with AWS, Amazon QuickSight, and scripting languages (e.g., Linux Shell, Python) for automation.

  • Solid understanding of APM (Application Performance Monitoring), synthetic monitoring, and log analytics.

  • Experience interpreting and creating technical diagrams, including ERDs and architectural diagrams.

  • Hands-on experience with ticketing systems such as ServiceNow, and project tracking tools like JIRA.

  • Excellent communication and interpersonal skills, with the ability to engage both technical and non-technical stakeholders.

  • Effective at managing multiple priorities in a fast-paced, mission-critical environment.

Education & Experience Requirements:

  • Bachelor’s Degree in Computer Science, Information Systems, or a related field.

  • 5–8 years of relevant experience in operations or systems engineering roles.

  • Experience supporting production environments with mission-critical applications, preferably in government or highly regulated sectors.

  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Visio, and MS Project).

Minimum Technical and Work Environment Requirements:

  • Internet Connection:
    • Primary internet connection with a minimum speed of 15 Mbps.

    • Backup internet connection with at least 10 Mbps.

    • Backup connection must be capable of supporting work during a power outage.

  • Primary Device:
    • Desktop or laptop equipped with at least:
      • Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.

      • A minimum of 8 GB RAM.

  • Backup Device:
    • Must meet or exceed the performance of an Intel Core i3 processor.

    • Must be functional during power interruptions.

  • Peripherals and Workspace:
    • A functioning webcam.

    • A noise-canceling USB headset.

    • A quiet, dedicated home office space.

    • A smartphone for communication and verification purposes.

Benefits

  • Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
  • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel.

    Make a real impact in your field.
  • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
  • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere.

    Embrace challenges and reap stimulating rewards.
  • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice.

    Create your ideal work environment.
  • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones.

    Achieve a healthy work-life integration to perform at your best.


Required Skill Profession

Computer Occupations



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    Unlock Your Operations Systems Potential: Insight & Career Growth Guide


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