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Urgent! Ops Efficiency Job Opening In McLean – Now Hiring Hexaware Technologies

Ops Efficiency



Job description

Description

:

a.End-to-end IT service portfolio & catalog design/redesigncovering below:

i.As-is understanding of service, respectiveofferings, process/workflows, integrations, fulfilment & support etc.

ii.Planning for future service

iii.Re-engineering of service/offerings & respectiveworkflows

iv.Designing of Service, offering, consumables, requestforms, workflows, approvals, fulfilment construct formation, automationdesigning

v.Integration & functional designing, userstories creation, wireframes

vi.KPIs & reporting configuration

vii.Build test scripts, functional testing, pilottraining

viii.Training material, trainings

ix.Hand over to support, supporting OCM etc.

b.Implementation of redesigned service using ITSM toolslike ServiceNow etc.

c.Identify automation opportunities and drivingimplementation of the same

d.Work closely with ServiceNow developers in Agilemethod to get redesigned service implemented

3. DesiredSkills:

a.ITIL®/ITSM Functional Process Consulting orProcess Management Lead

b.ITIL® Intermediate or Expert certified

c.ISO 20000 Auditor is plus

d.IT & respective technology alignment

e.Project Management trained is preferred

f.Strong customer service orientation

g.Passion for analyzing problems designingcreative solutions in the form of process design and automation, drivingcontinuous performance improvement

h.Comfortable with and effective using MS Officeapplications including Visio

i.Close attention to detail and accuracy

j.Deadline driven and results oriented

k.Flexible attitude and ability to interact with adiverse business user community and changing environment; comfortable with andexcited about being part of the driving force behind change management

4. EssentialRequirements:

a.BE/B.

Tech (minimum), MBA (IT/Operations) ispreferred

b.Minimum IT experience required is 8 – 10 yearsout of which at least 5 – 7 years in ITIL® process functional consulting domainor at least 6 – 8 years of ITIL® Process owner/manager experience

c.Hands-on work experience on at least one ServiceManagement tools like ServiceNow, BMC Remedy, HPSM or any other equivalentindustry standard ITSM tool (ServiceNow is preferred)

d.Strong oral and written communication skillswith the ability to communicate technical information in non-technical language

e.Excellent English communication skills, bothwritten and verbal, including business writing skills

f.Experience of performance data analysis of ITIL®processes

g.ServiceNow certification is preferred but not amust

h.Product Owner trained

i.Ability to work with all levels of client andinternal resources

j.Ability to organize, delegate, and leverageresources to accomplish objectives

k.Supervisory skills and the ability to leveragesupport from other parts of the organization

l.Organizational and time management skills


Required Skill Profession

Engineers



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