Order Planner

Job description

The CSC ServiceWorks Story

CSC ServiceWorks is the leading provider of commercial laundry and air-vending solutions across the United States and Canada.

With nearly a century of experience and over one million machines in operation, we serve more than 40 million consumers annually through our pay technology platforms, technology-enabled services, and trusted client partnerships.

Our team of 2,300+ professionals supports a wide range of industries, from multi-housing and universities to convenience stores and hospitality, delivering reliable equipment, innovative technology, and responsive service.

At CSC, we’re in the business of making things work, connecting people with technology while empowering communities, clients, and team members to thrive.

Our values of trust, respect, and integrity guide everything we do, and our focus on community impact keeps us grounded in purpose-driven innovation.

Overview

Position Summary:Primary responsibility for delivering consistent, predictable order management experience through order validation, prioritization, and processing enabling field operations execution.

This role will collaborate and partner with other Supply Chain teams, field operations, and Sales teams to ensure order accuracy, timely processing, and continuous improvement.Key Job Responsibilities:• Validate work orders are submitted to ensure data completeness, accuracy, and appropriate priority across multiple business functions.• Monitor, manage, and resolve work order exceptions across multiple business functions.• Participate in continuous improvement efforts related to work order management.• Other duties as assigned.Install:• Verify equipment model numbers are accurate.

Secure approval to make applicable substitutions.• Confirm Supply Chain inventory availability (initial inventory check).• Verify accurate payment technology part numbers and quantities.• Verify all installation items are on the order (fill hoses, elbows, etc.).• Coordinate and align on install schedule with Branch Ops and Sales.• Update planned install dates as necessary.Technical Service:• Monitor aged open work orders.• Collaborate with appropriate cross functional teams to ensure work orders can be executed.Collections:• Check identified work order exceptions and resolve to ensure Route Operations can plan.

Benefits & Perks

Work Life Balance!

75% Employer Contribution to Medical, Dental, and Vision insurance

Health Savings Account with Employer Contribution

Year-round Work & Paid Training

Company Paid Life, Short-term, and Long-term Disability Insurance

401k with generous Company Match

Paid Time Off (PTO) & Holiday Pay

Flexible Spending & Health Savings Account

Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!

Education Reimbursement Program

Paid employee Referral program

CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.

What we’re looking for

CSC ServiceWorks is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.

CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.

Minimum Salary

USD $25.15/Hr.
Maximum Salary

USD $30.19/Hr.

Work Life Balance!

75% Employer Contribution to Medical, Dental, and Vision insurance

Health Savings Account with Employer Contribution

Year-round Work & Paid Training

Company Paid Life, Short-term, and Long-term Disability Insurance

401k with generous Company Match

Paid Time Off (PTO) & Holiday Pay

Flexible Spending & Health Savings Account

Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!

Education Reimbursement Program

Paid employee Referral program

CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.

Required Skill Profession

Material Recording, Scheduling, Dispatching, And Distributing Workers