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Urgent! Part time Customer service representative Job Opening In Columbus – Now Hiring Planet Fitness

Part time Customer service representative



Job description

Job Summary
This job is part time.

Essential Duties and Responsibilities 



  • Greet members, prospective members and guests by providing exceptional customer service

  • Handle all front desk related activities not limited to: 
     
    • Answer phones in a friendly manner and assist callers with a variety of questions.


  •  
    • Check ID and Member barcodes into the system


  •  
    • New member sign-up


  •  
    • Take prospective members on a tour of the club


  •  

  • Facilitate needed updates to member’s accounts

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed 

  • Assist in maintaining the neatness and cleanliness of the club

  • Assist in monitoring for safety of persons and cleanliness in the club

  • Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.

  • Stock locker rooms with proper supplies/paper products.

  • Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.

  • Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately.


Qualifications/Requirements 



  • Customer service background preferred

  • Basic computer proficiency

  • A passion for fitness and health

  • Upbeat and positive attitude at all times 

  • Punctuality and reliability are a must

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members’ expectations

  • Strong listener with the ability to empathize and solve problems

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language

  • High School diploma/GED equivalent preferred

  • Must be 18 years of age or older


Physical Demands 



  • Continual standing and walking during shift

  • Continual talking in person with members and answering incoming membership calls 

  • Must be able to occasionally lift up to 50 lbs

  • Will dilute and clean with chemicals during shift

  • Clean and sanitize equipment and often used surfaces in the club

  • Monitor club and assist members throughout entirety of shift 


Required Skill Profession

Information And Record Clerks



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    Unlock Your Part time Potential: Insight & Career Growth Guide


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