Part Time Front Desk Associate

• Identifies and clarifies residents expressed and unexpressed needs, answers questions and​gives direction and instructions in a professional helpful manner.
  
  
• Answers the telephone within two rings, using correct salutations, personal identification and 
  telephone etiquette.
  
   
• Takes, records and relays messages accurately, completely and legibly.
  
  
• Documents all pertinent information in resident logbook(s) throughout their shift.
  
  
• Responsible for all package distribution (incoming and outgoing) for the property and insures all are logged into Connect when received and signed for when picked up.
  
  
• Monitor all property access points (gates, garages, doors, elevators, pool) through the operation of Closed-circuit Television, where applicable.
  
  Reports all suspicious activity to proper authority to ensure continued resident safety.
  
  
• Complies with service expectations and company standards as well as policies and procedures.
  
   
• Accommodates Resident requests expediently and courteously within 24 hours of initial call.
  
  
• Follows up with person assigned to task and Resident to ensure completion of the request.
  
  
• Attends and participates in designated meetings or functions as required by the General Manager or the Board of Directors.
  
  
• Maintains a list of residents needing special assistance in case of an emergency and is an active member on the emergency response team.
  
  
• Administers the access control program, which includes the issuance of FOBS/property access cards/ID cards and updates tracking software.
  
  
• Informs all vendors of building rules and regulations.
  
  
• Assists with move-in orientation for new residents.
  
  
• Assures all visitors are registered and authorized by homeowner to be on property.
  
  
• Assures all pets, vehicles, motorcycles and bicycles are properly registered and logged in Connect.
  
  
• Maintains a log of temporarily available parking spaces for resident guests and visitor use.
  
  
• Manages and keeps a status log for all rental storage lockers.
  
  
• Maintains complete knowledge and complies with the HOA’s policies and procedures.
  
  
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
  
  
• Maintains current vendor information to accommodate all resident requests.
  
  
• Generates confirmation letters based on departmental standards and delivers to residents upon completion of each coordinated arrangement.
  
  
• Makes accurate timekeeping and payroll entries each day in accordance with company policy.
  
  
• Ensures uniform and personal appearance are clean and professional at all times while maintaining a pleasant demeanor.
  
  
• Demonstrates consistent effective written, verbal and listening communication skills.
  
  
• Demonstrates problem-solving abilities independently and responsibly.
  
  
• Has the ability to quickly adapt to change both in client needs and policies and procedures which have been implemented by management and the HOA Board of Directors.
  
  
• Able to work independently and as a team and prioritizes daily workload efficiently and professionally.
  
  
• Receptive to receiving constructive feedback regarding personal performance for professional development.
  
  
• Must work effectively with co-workers, residents and others by sharing ideas in a constructive and positive manner; listens to and objectively considers ideas and suggestions; keeps commitments and keeps others well informed of work progress, timetables and issues; address’ problems and issues constructively to find mutually acceptable and practical business solution; address’ others by name, 
  title or other respectful identifier.
  
   
• Must be flexible in work schedule which may include AM/PM shifts, weekends and holidays.
  
  

• Proficient in English (written and verbal)  
• Second language helpful (Spanish, French, Mandarin, Japanese, Farsi, Persian)  
• Strong general math skills.
  
   
• Tech savvy; position requires strong computer skills & web-based application proficiency

• High school diploma or equivalency required.
  
   
• College level courses in business or hospitality preferred.
  
    

• Must be mobile enough to move about the facilities, including up and down stairs and recreational areas and navigate uneven surfaces.
  
   
• Must be able to lift up to 25 pounds.
  
   
• Must be able to sit and stand for extended periods of time.
  
   
• Must have finger dexterity for typing/using a keyboard.
  
   
• Must be able to actively talk and listen to clients, vendors, co-workers and supervisors.
  
   
• Full time position where schedule may change based on business needs and may include weekends, evenings, and holidays.
  
   
• Overtime may be required from time-to-time, based on business needs and as approved by supervisor.
  
    
• Consistent and regular attendance required.
  
   

• Valid California Driver’s License and State Mandated Vehicle Insurance 

• Medical, dental, and vision plans (full time and part time 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

Required Skill Profession

Information And Record Clerks