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Part-Time Technical Support Assistant II Job Opening In Champaign – Now Hiring Parkland College


Job description

Essential Job Functions

:
  • Respond to user requests for assistance or information, submitted via phone, email and in person, while maintaining a high level of customer satisfaction.
  • Resolve technical problems and/or suggest solutions.
  • Carry out procedures involved in hardware/software implementation.
  • Document processes and problem resolutions.
  • Communicate with faculty, staff, and students, as well as other technical support professionals in the department.
  • Work with other members of support team to assess processes and procedures, recommend improvements, and assist with implementation.
  • Inventory computer hardware.
  • Technical Support Assistant II's are given more responsibility and may act as a stand-in for full-time staff on a temporary, as-needed basis, as well as mentor new part-time staff.
  • Other duties as assigned.
  • Minimum Requirements:

  • Associate degree in a related field or combination of education and experience supporting Windows and Mac platforms.
  • Prospective new hires will successfully complete a post offer, pre-employment criminal background check with fingerprinting.

    The background check review includes, but is not limited to, exclusionary offenses per the Illinois School Code and Title IV of the Higher Education Act.
  • Knowledge of hardware and software related to a technical support environment.
  • Ability to carry out diagnostic and corrective procedures based on analysis of hardware and software.
  • Verbal and mathematical abilities sufficient to produce correspondence, communicate effectively, and perform support duties.
  • Good verbal and written communication skills, as well as the ability to provide excellent customer service to a diverse population.
  • Ability to carry and lift typical computer components weighing up to 30 pounds.
  • Ability to crawl under desks to access equipment.
  • Must sign a confidentiality agreement.
  • In an effort to comply with SURS return-to-work restrictions for employers (40 ILCS 5/15-139.5), candidates for employment at Parkland College must either not be a SURS annuitant or must be willing to suspend his/her SURS annuity upon employment.

    This applies to all SURS annuitants except those receiving their annuity under either the Self-Managed Plan (SMP) or by lump sum payment.
  • Sponsorship for work authorization is not available for this position.

    Required Skill Profession

    Secretaries And Administrative Assistants


    • Job Details

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    Unlock Your Part Time Potential: Insight & Career Growth Guide


    Real-time Part Time Jobs Trends (Graphical Representation)

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    Are You Looking for Part Time Technical Support Assistant II Job?

    Great news! is currently hiring and seeking a Part Time Technical Support Assistant II to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Parkland College adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

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    The average salary range for a varies, but the pay scale is rated "Standard" in Champaign. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Part Time Technical Support Assistant II?

    Key qualifications for Part Time Technical Support Assistant II typically include Secretaries And Administrative Assistants and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Part Time Technical Support Assistant II Job Success

    Parkland College interview tips for Part Time Technical Support Assistant II

    Here are some tips to help you prepare for and ace your Part Time Technical Support Assistant II job interview:

    Before the Interview:

    Research: Learn about the Parkland College's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Final Thought:

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