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Patient Experience Advisor Job Opening In Thornton – Now Hiring UMC Health System


Job description

We’ve learned that what is best for patients is also best for employees.

Learn more about why we are one of the Best Companies to Work for in Texas.

Job Summary

Hybrid Schedule:

Monday-Wednesday 1:00pm-10:00pm
Thursday-Friday 8:00am-5:00pm

This Patient Experience Advisor is responsible for strengthening our culture of service, specifically by assisting the Patient Experience Manager and Chief Experience Officer with developing strategies and education to all levels of the organization.

This position serves as an advocate for patients and their families to facilitate improved communication efficiency and customer satisfaction.

Reports to: Manager: Assigned department manager(s)

Job Specific Responsibilities
Daily assignments may include but are not limited to:

•Respond to questions regarding patient care policies and treatment, and will assist UMC/UMCP in achieving a satisfactory outcome to report to hospital/clinic departments involved.

All other related assigned duties
• Serves as an advocate for patients and their families to improve communications, efficiency and customer satisfaction within the facility.
• Provide leadership and expertise in the development, implementation, oversight, and evaluation of service initiatives.


• Utilizes Patient Experience feedback to drive improvement.

Uses results for patient care improvement in conjunction with the committee involvement throughout the organization; Provides summary of PX feedback and comments to key leaders when necessary.
• Serves as an organizational expert for patient experience.

Using CAHPS and vendor data to benchmark, develop, and offer Best Practice solutions for various departments/clinics throughout the health system.


• Coordinates and provides competency training by presenting at UMC/UMCP service meetings ( SIOP events, Patient Advisory Council, Webinars, New Employee Orientation); Provide patient satisfaction & competency training annually
• Evaluate current patient, family, physician, and staff education programs to ensure they align with a culture of patient-centered care and enhance the patient experience.

Modify, eliminate, and/or replace programs, as necessary.

Education and Experience
• High School Diploma or GED
• +2 years of related customer service and/or patience care experience

Required Licensures/Certifications/Registrations
N/A

Skills and Abilities
• Knowledge of service excellence / customer service principles and practices, and a strong working knowledge of process improvement, customer relations, conflict resolution strategies, and project development.


• Demonstrate effective communication skills, both oral and written, and interpersonal communication skills to effectively interact and provide assistance to a diverse group of individuals.

Advisors must be able to effectively document / communicate procedural steps taken to resolve issues / concerns.


• Excellent priority management skills and the ability to consistently meet organizational / department deadlines and objectives.

Advisors must be persons of influence while being able to pursue positive change, must be able to inspire change across multiple disciplines.

Interaction with Other Departments and Other Relationships
This position must interact closely with UMC medical staff and other ancillary areas in order to facilitate a quality multidisciplinary approach to patient care.

Furthermore, this position will interact with UMC customers to support the continuum of care following patient discharge.

Requires constant communication with Information Management and Business Departments, and to a lesser degree with other departments.

Physical Capabilities
Patient Experience Advisors should be emotionally and physically fit.

The work of this position is balanced between sitting, standing, walking, lifting, carrying, and driving.

This position requires the ability to hear and speak with others, verbal communication is necessary to improve service delivery.

Employees must be able to see since they monitor the physical appearance of the hospital.

A high level of energy is needed, as this position encounters and maintains high activity, as a daily physical appearance is required to visit customers.

Environmental/Working Conditions
The position is subject to inside and outside environmental conditions.

This position frequently travels to off-site locations; therefore, participation in certain activities will be based on presenting weather conditions.

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Request for accommodations in the hire process should be directed to UMC Human Resources.​*

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Patient Experience Potential: Insight & Career Growth Guide


Real-time Patient Experience Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Patient Experience in Thornton, United States, highlighting market share and opportunities for professionals in Patient Experience roles.

42961 Jobs in United States
42961
20 Jobs in Thornton
20
Download Patient Experience Jobs Trends in Thornton and United States

Are You Looking for Patient Experience Advisor Job?

Great news! is currently hiring and seeking a Patient Experience Advisor to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at UMC Health System adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Patient Experience Advisor Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Thornton. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Patient Experience Advisor?

Key qualifications for Patient Experience Advisor typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Patient Experience Advisor?

To improve your chances of getting hired for Patient Experience Advisor, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Patient Experience Advisor Job Success

UMC Health System interview tips for Patient Experience Advisor

Here are some tips to help you prepare for and ace your Patient Experience Advisor job interview:

Before the Interview:

Research: Learn about the UMC Health System's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Patient Experience Advisor interview at UMC Health System, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the UMC Health System's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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