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Patient Service Representative - Cardiovascular Medicine Scheduling Job Opening In Shawnee – Now Hiring The University of Kansas Health System

Patient Service Representative Cardiovascular Medicine Scheduling

    United States Jobs Expertini Expertini › United States › Jobs › Shawnee › Information And Record Clerks › Patient Service Representative Cardiovascular Medicine Scheduling

Job description

Position Summary

/ Career Interest:The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic.

This work role is primarily responsible for scheduling patient appointments.

This work may be done away from the front desk of a clinical area and could include work in a call center setting taking large volumes of patient phone calls.

The PSR Scheduler may complete MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records, assist front desk operations as needed, and helping the physician care team prepare for their daily patient appointments.

This work role will also be trained to assist in front office functions of an ambulatory clinic to provide support as needed.Responsibilities and Essential Job Functions
  • Scheduling WorkResponds to a high-volume of incoming telephone calls.


  • Schedule internal and external incoming department referrals

  • Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees.


  • Assists patients in registering and canceling appointments.


  • Accurately documents and routes calls to the proper departments as needed.


  • Efficiently navigates medical records and ensure patient information is up-to-date and accurately entered in the correct location.


  • Follows all regulatory and compliance standards.


  • Follows documented protocols and guidelines.


  • Responds to outgoing telephone calls and faxed materials.


  • Communicates with the care team and supports staff on various patient issues.


  • Obtains and updates insurance information.


  • Identifies urgent customer needs or operational issues, and escalates appropriately.


  • Maintains extensive knowledge of appointment types, locations, providers, and specialties.


  • Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments.


  • Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests.


  • Preauthorization of clinic specific visits and procedures as needed.


  • Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment.


  • Standard ResponsibilitiesAttends and participates in department clinic daily huddles and process improvement initiatives.


  • Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care.


  • Supports both front desk and scheduling (telephone and MyChart) workflows.


  • Establishes and maintains productive working relationships with providers and the clinical care team.


  • Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs.


  • Follows the Health System standard apparel policy.


  • Effectively communicates Health System Policies to patients and patient advocates.


  • Familiarity with Insurance Coverage types (HMO, PPO, VA, Medicare)

  • Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management.


  • Supports and participates in patient experience initiatives including marketing campaigns and event registration.


  • Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures.


  • Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures.


  • Expected to complete necessary training and successfully pas 30-60-90-day quality assessments.


  • May be asked to work in call center setting taking large volumes of phone calls from patients.


  • Remains in clinic until last patient is checked out and any follow-up visits are scheduled.


  • Additional work responsibilities if needed for front office support within an ambulatory clinic:

  • During Visit Standard Check-InResponsible for high volume patient clinic check in/out and phone reception – following health system standards.


  • Secures patient signatures for consent and financial forms.


  • Follows and completes all standard registration documentation and scanning process in the Health System EMR

  • Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles.


  • Assist patient with MyChart activation and support.


  • Responsible for outpatient clinic direct rooming

  • Responsible for supporting patient through self-check-in utilizing MyChart and the EMR

  • Post-Visit (Check-out/Follow Up Scheduling)Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders.


  • Assist patient with MyChart activation and support.


  • Ensure proper front desk coverage until last patient is dismissed from the clinic.

  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.


  • These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities.

    Skills and duties may vary dependent upon your department or unit.

    Other duties may be assigned as required.


    • Required Education and Experience
  • High School Graduate or GED.


  • 1 or more years direct customer service in a health care or contact center environment


    • Preferred Education and Experience
  • College coursework completed towards an Associate’s or Bachelor’s Degree

  • Experience in a call center work environment

  • Working knowledge of medical terminology

  • Working knowledge of EPIC or other patient/customer database

  • Clerical, registration and/or customer service experience within a health care setting


    • Required Language Skills
  • Fluent English - Ability to read, write, speak, and understand.



    • Preferred Language Skills
  • - If bilingual-documented proof of competencies via language proficiency assessments


    • Knowledge Requirements
  • Basic computer skills including Microsoft Excel, Word, Outlook and Teams.


  • Ability to maintain patient confidentiality

  • High level of customer services skills focusing on problem resolution

    • Time Type:

    Job Requisition ID:

    R-37801

    Required Skill Profession

    Information And Record Clerks


    • Job Details

    Unlock Your Patient Service Potential: Insight & Career Growth Guide


    Real-time Patient Service Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Patient Service in Shawnee, United States, highlighting market share and opportunities for professionals in Patient Service roles.

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    138646
    62 Jobs in Shawnee
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    Download Patient Service Jobs Trends in Shawnee and United States

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The University of Kansas Health System adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

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    The University of Kansas Health System interview tips for Patient Service Representative Cardiovascular Medicine Scheduling

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    Before the Interview:

    Research: Learn about the The University of Kansas Health System's mission, values, products, and the specific job requirements and get further information about

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    Final Thought:

    To prepare for your Patient Service Representative Cardiovascular Medicine Scheduling interview at The University of Kansas Health System, research the company, understand the job requirements, and practice common interview questions.

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    By following these tips, you can increase your chances of making a positive impression and landing the job!

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