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Urgent! Patient Service Representative Float Job Opening In West Bend – Now Hiring Advocate Aurora Health

Patient Service Representative Float



Job description

Department:

09122 AAH West Bend - Front End Staff

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

36

Schedule Details/Additional Information:

Patient Service Representative for Washington County:

Locations Vary in Washington County:

Aurora Health Center Hartford

Aurora Health Center Slinger

Aurora Health Center West Bend - 205 Valley Ave

Aurora Health Center West Bend - 1100 Gateway Ct.

Hours will vary throughout the week.

Hours would fall between the times of 6:45am-8:00pm, M-F and 7:00am-8:00pm, Saturday and Sunday (weekend coverage).

Float responsibilities would primarily be to cover FMLA and vacancies in the County.

Possibly would be covering PTOs.

Pay Range

$19.45 - $29.20Major Responsibilities:
  • Greets patients and visitors and responds to routine requests for information.

    Answers telephone, screens calls, and takes messages.
  • Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
  • Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules.

    Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
  • Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
  • Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
  • Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
  • Monitors patient flow to ensure they are cared for in the most efficient and courteous manner.

    Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
  • Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
  • May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.

  • Licensure, Registration, and/or Certification Required:
  • None Required.

  • Education Required:
  • High School Graduate.

  • Experience Required:
  • No experience required.

  • Knowledge, Skills & Abilities Required:
  • Excellent customer service skills.
  • Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
  • Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
  • Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
  • Excellent organizational skills.
  • Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.

  • Ability to work in a fast paced environment with a strong attention to detail and accuracy.

  • Physical Requirements and Working Conditions:
  • Exposed to normal medical office environment, may be exposed to potentially ill patients.

  • Must be able to sit for extended periods of time.
  • Operates all equipment necessary to perform the job.

  • Our Commitment to You:

    Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

    Compensation

  • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance
  • Benefits and more

  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • About Advocate Health 

    is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health.

    Providing care under the names in Illinois; in the Carolinas, Georgia and Alabama; and in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care.

    Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with serving as the academic core of the enterprise.

    It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs.

    Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs.

    Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.


    Required Skill Profession

    Information And Record Clerks



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