Patient Service Representative - Ocean Point_PCPE (Full-Time, Day Shift, 40 Hours)

RESPONSIBILITIES

I.

JOB SUMMARY/RESPONSIBILITIES:
• Ensures that patients and their families receive warm, friendly and considerate assistance while having a commitment to the mission of The Queen’s Health Systems (QHS).
• Responsible for planned care team outreach assignments for patients (i.e., pre-visit, day of visit and between visits).
• Performs front desk and administrative duties according to established guidelines, policies and procedures.
• Works collaboratively to assist other members of the care team.

II.

TYPICAL PHYSICAL DEMANDS:
• Seeing, hearing, finger dexterity, standing, sitting.
• Continuous: Speaking, grasping.
• Frequent: walking, bending/stooping below waist level, squatting, twisting, reaching above, at and below shoulders, repetitive arm/hand motion, lifting 10 pounds.
• Occasional: kneeling, crouching, climbing, horizontal lifting/carrying up to maximum of 50 pounds with assistance, floor to waist lifting/carrying up to 40 pounds and pushing/pulling maximum weight of 5 pounds of force.

III.

TYPICAL WORKING CONDITIONS:
• Not substantially subjected to adverse environmental conditions.

IV.

MINIMUM QUALIFICATIONS:
A.

EDUCATION/CERTIFICATION AND LICENSURE:
• High school diploma or equivalent.
• Ability to perform 7,200 adjusted keystrokes per hour.
• Current BLS certification.

B.

EXPERIENCE:
• One (1) year customer service experience, preferably in a healthcare setting.
• Bilingual in English and Chinese, Japanese, Filipino dialect or Vietnamese preferred.
• Experience to demonstrate:
o Knowledge of Microsoft Office (Word, Outlook and Excel).
o Ability to multitask, strong organizational skills.
• Knowledge of medical terminology and electronic medical record (EMR) preferred.

Equal Opportunity Employer/Disability/Vet