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Urgent! Patient Services Representative Job Opening In Hellertown – Now Hiring Good Shepherd Rehabilitation Network

Patient Services Representative



Job description


Patient Services Representative






  • JOB SUMMARY



    • Enhances clinicians effectiveness by providing information management support, answering and triaging phone calls, scheduling and providing patient care related information.






  • ESSENTIAL FUNCTIONS



    • Office Skills



      • Effectively and efficiently schedules patients' visits



      • Greets patients & visitors



      • Assists with answering & triaging referral telephone calls



      • Utilizes patient EMR system



      • Maintains daily statistics



      • Collect and verify insurance information for new and existing patients who have a change in insurance during course of care



      • Attains correct benefit information from insurers



      • Obtain authorization for necessary services from insurers for patient



      • Register patients,



      • Assists in obtaining patient satisfaction surveys



      • Performs other duties as requested





    • Documentation



      • Accurately copy record when requested



      • Accurately track the need for insurance reauthorizations for patients



      • Maintain accurate chart order, fax/file when indicated





    • Team Effort



      • Identifies work unit issues & implements solutions



      • Orients new staff



      • Demonstrates flexibility to help others (provide coverage, adjust work schedule to meet needs)



      • Shares knowledge with others



      • Embraces change and promotes a positive work environment



      • Demonstrates management skills by prioritizing, organizing and completing job responsibilities.





    • PROTECTS CUSTOMER AND ORGANIZATION INFROMATION



      • By keeping information confidential, following Good Shepherd's policy and procedures for release of information, maintaining secure medical records and maintaining security for the contents of the business office.








  • QUALIFICATIONS:



    • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

      The requirements listed below are representative of the knowledge, skill, and/or ability required.

      Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.





      • Education



        • High School Diploma required



        • Associate's Degree preferred





      • Work Experience



        • 1-2 years of experience in an administrative position with computer skills required





      • Licenses / Certifications



        • N/A
















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Required Skill Profession

Information And Record Clerks



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