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Urgent! Patient Support Coordinator Job Opening In Juneau – Now Hiring SEARHC

Patient Support Coordinator



Job description

Pay Range:$25.00 - $30.04

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska.

We see our employees as our strongest assets.

It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career.

We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

  • Knows, understands, incorporates, and demonstrates the Mission, Core Values, and Vision in behaviors, practices, policies, and decisions.

  • Maintains collaborative, team relationships with peers and colleagues to contribute to the working group’s achievement of goals effectively, and to help foster a positive work environment.

  • Protects confidentiality/privacy in verbal, written, and electronic forms of communication or information sharing.

  • Raises concerns in an appropriate manner and according to policy.

  • Ensures that all demographic and insurance information is communicated and properly entered into the electronic health record while scheduling.

  • Responsible for coordination of benefits when more than one insurance carrier is used.

  • Refers all patients without insurance coverage or questions to a Financial Counselor for resolution.

  • Provides helpful assistance in anticipating and responding to the needs of our patients while scheduling.

  • Trained to assist multiple locations within the consortium.

  • Takes messages that are clear and concise.

  • Demonstrates exceptional phone etiquette.

  • Functions as the point of contact in identifying issues and either resolving or escalating to management for resolution.

  • Completes assigned worklist related to patient demographic, insurance, medical information, and scheduling.

  • Schedule appointments for patients calling from multiple locations in Southeast Alaska.

  • Other duties as assigned by the supervisor.

  • Additional Details:

    Education, Certifications, and Licenses Required

  • High School Diploma or equivalent - preferred.

  • Experience Required

  • 1 year of office experience or customer service experience - required.

  • 1 year call center or medical office experience - preferred.

  • Knowledge of

  • Customer service

  • General office functions, office equipment, and computer applications 

  • Skills in

  • Working independently

  • Excellent interpersonal, verbal, and written communication

  • Ability to

  • Prioritize work and multi-task in a fast-paced office setting with many interruptions.

  • Devise effective motivational techniques to improve the performance of their teammates.

  • Self-start and willingness to learn.

  • Read and comprehend complex instructions, correspondence, and memos.

  • Demonstrate time-management, organizational, and customer service skills.

  • Work flexible hours with limited unplanned absences.

  • Meet the physical and mental demands to successfully perform the essential duties of this job with or without reasonable accommodation.

  • Ability to work in high stress environment

  • Position Information:

    Work Shift:OT 8/40


    Required Skill Profession

    Information And Record Clerks



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      Unlock Your Patient Support Potential: Insight & Career Growth Guide


    • Real-time Patient Support Jobs Trends in Juneau, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Patient Support in Juneau, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 59046 jobs in United States and 43 jobs in Juneau. This comprehensive analysis highlights market share and opportunities for professionals in Patient Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Patient Support Coordinator Job?

      Great news! is currently hiring and seeking a Patient Support Coordinator to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SEARHC adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for Patient Support Coordinator Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Juneau. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Patient Support Coordinator?

      Key qualifications for Patient Support Coordinator typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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    • Interview Tips for Patient Support Coordinator Job Success
      SEARHC interview tips for Patient Support Coordinator

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the SEARHC's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Patient Support Coordinator interview at SEARHC, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SEARHC's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

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