Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Payment Systems Specialist.
United States Jobs Expertini

Urgent! Payment Systems Specialist Job Opening In Westborough – Now Hiring Middlesex Savings Bank

Payment Systems Specialist



Job description

Overview

The Payment Systems Specialist supports several of the Bank's critical functions and is required to work in a fast-paced environment processing high-risk transactions at a high volume and dollar amount.

The Payment Systems Specialist is a key role focused on providing exceptional service to consumer and business customers through direct customer contact, administrative activities, and transaction processing related to electronic funds transfers.

The Payment Systems Specialist is expected to be highly proficient in resolving problems, aid in the resolution of complicated customer issues, understand and explain various digital payment systems and services (included but not limited to ATM Network, ACH, Wire Transfers, Internal Transfers), identify customer needs, and recommend appropriate solutions.

Serves as a subject matter expert providing internal support for other customer-facing areas such as Community Banking and Cash Management, as well as customer support areas including Loan Servicing and Payment Systems.

Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers.

Responsibilities

  • Effectively communicate and assist internal and external customers in a professional manner, identify their needs, provide information, and resolve complex issues via telephone and electronic means in a fast-paced environment that requires accuracy, multi-tasking, and strong attention to detail.
  • Manage time and priorities effectively, while being mindful of tasks assigned to teammates and availability of resources, in order to meet department SLAs.
  • Navigate multiple computer applications while simultaneously interacting with customers and/or completing administrative activities.
  • Report system issues in a timely manner to ensure resources are assigned and to minimize negative customer impact.
  • Meet stated expectations for all call related statistics including, but not limited to, Answer Rate, Call Monitors and Ready status.
  • Identify and report confirmed or suspected fraud occurrences.

    Maintain awareness of fraud engineering threats and ways to protect customers and the Bank.
  • Protect customer information by following department and Bank Information Security Policies and Procedures.

    Comply with all applicable regulatory, Bank, and department practices and procedures.
  • Process all tasks related to the movement of incoming and outgoing ACH and wire files.

    Ensure accurate movement of files across multiple systems necessary for proper completion and processing.
  • Review all unposted ACH items to determine if item can be posted.

    Research account details and contact other departments as needed.
  • Process all tasks related to establishing new ACH Originators, Wire Transfer Agreements, and Positive Pay including any modifications to existing records.

    Review forms for completeness and validate the requestor’s authority by reviewing supporting documentation.

    Accurately perform system maintenance.
  • Act on all wire transfer requests received.

    Verify identity of initiator (including proper signatures), confirm wire details, and accurately enter wire details into wire transfer system.
  • Verify all wire details have been entered accurately into the wire transfer system by comparing the information from the source document.
  • Ensure all ACH and wire activity balances at end of day.
  • Ensure death notifications & reclamations received are processed timely.

    Perform necessary research to identify and accurately return the specified payments.

    Place lockout flags on accounts when needed, and send customer correspondence.
  • Establish new pre-authorized internal & external transfers and perform maintenance on existing transfers when needed.
  • Process all transactions accurately to customer accounts and the general ledger.
  • Refer sales opportunities to other departments or bank affiliates in support of established objectives.
  • Identify and recommend process improvements and ways to increase efficiencies.
  • Represent the Bank through active participation in community and industry organizations and events and promote the business interest of the Bank.
  • Perform related and unrelated duties as may be required.
  • Requirements

    Education

  • High School Diploma is required
  • Some college
  • Work Experience

  • 1-3 years experience in banking or financial services is preferred
  • Additional Requirements

  • Must possess at least intermediate technology skills, including knowledge of MS Office.

    Proficiency with navigating multiple monitors, browser sessions, and applications simultaneously.
  • Must be self-motivated and work well in a team.

    Ability to be successful in a fast-paced environment, have appropriate sense of urgency, and commitment to provide high level of customer service.
  • Must possess effective oral and written communication skills and demonstrate organizational skills.
  • Must use available resources and critical thinking skills to solve problems.
  • Strong attention to detail required.
  • This position is eligible for hybrid remote work.
  • May need to be flexible and work rotation schedule, as needed.
  • EEO Statement

    Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities

    Join our Talent Community!

    to receive updates on new opportunities and future events.


    Required Skill Profession

    Financial Clerks



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Payment Systems Potential: Insight & Career Growth Guide


    • Real-time Payment Systems Jobs Trends in Westborough, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Payment Systems in Westborough, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 31091 jobs in United States and 9 jobs in Westborough. This comprehensive analysis highlights market share and opportunities for professionals in Payment Systems roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Payment Systems Specialist Job?

      Great news! is currently hiring and seeking a Payment Systems Specialist to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Middlesex Savings Bank adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for Payment Systems Specialist Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Westborough. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Payment Systems Specialist?

      Key qualifications for Payment Systems Specialist typically include Financial Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Payment Systems Specialist?

      To improve your chances of getting hired for Payment Systems Specialist, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Payment Systems Specialist Job Success
      Middlesex Savings Bank interview tips for Payment Systems Specialist

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Middlesex Savings Bank's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Payment Systems Specialist interview at Middlesex Savings Bank, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Middlesex Savings Bank's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Payment Systems Specialist Positions

      Setting up job alerts for Payment Systems Specialist is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!