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Payroll Support Rep I Job Opening In Tempe – Now Hiring ADP


Job description

ADP is hiring a Payroll Support Representative -- Level I. The Payroll Support Representative supports Major Accounts Comprehensive Services Client users on WFN, PayX, ezLM, Portal, HRB and related applications by providing guidance and research in response to a wide variety of questions and issues presented by Client Payroll Administrators.

The person in this role will use multiple tools and research resources in order to develop an accurate and comprehensive response to a wide range of inquiries regarding payroll practices and tax considerations, taking into account the differences across states and localities.

Due to the nature of the Comprehensive Services business, the person in this role will also interface with multiple ADP service organizations as well as third party vendors that provide services to our Clients.

To support a unified Client experience, they will also have familiarity with common HR questions and will access systems in other service organizations and other knowledge bases.

This person also works closely with the Comprehensive Services Relationship Manager to address Client requests for guidance and best practices.

The Payroll Support Representative will also be assigned to a specific group of Clients for the purpose of providing proactive updates and information.

  • Client Facing with Assigned Non-Comp Payroll Client Base
  • Works in an inbound phone support model
  • Provides WFN/AutoPay Payroll Technology Support
  • Supports General PR, HR - Benefit Questions
  • Supports Payroll Processing Questions and Issues
  • Conducts Initial Issue Troubleshooting
  • Works with internal teams to resolve complex issues

At ADP we are driven by your success. We engage your unique talents and perspectives.

We welcome your ideas on how to do things differently and better.

In your efforts to achieve, learn and grow, we support you all the way.

If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

RESPONSIBILITIES:

  • Respond to questions from Clients regarding the use of the WFN, PayX, ezLM, Portal, and HRB applications.

    Provides application/navigation support.
  • Assist Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe, WFN, ezLM, HRB and the Portal and coordinates with all functional areas (e.g. PTO, Special Calcs, Time and Attendance schedule, 401k, etc.) as needed.
  • Performs new feature setup requests (e.g. Group Term Life, HSA, direct deposit calcs, special calcs, Benefit Accruals, Multi-J, split wraps, add'l locations, etc.).
  • Assists and supports Clients with Payroll processing questions and issues.
  • Use on-line tools and other resources to research and respond to Client inquiries requiring guidance on how to address a wide variety of payroll, pay practice and payroll tax questions and situations.
  • Collaborates with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third party vendors involved in providing services to identify and resolve issues and ensure that these services meet Client expectations.
  • Escalates Client issues to SSS, Tech Services, Project Services, Connections Team, Carriers, Development or other 3rd parties as appropriate.

    Communicates status and resolution to Client.

Completes complex projects including:

1.

Calculation updates, special reports, tax amendments, company setup, troubleshooting

2.

PTO, OT, Double Time, etc.

researches historical data for adjustments needed

3.

Researches Benefit Accruals recalculates and imports corrections.

  • Assists Client with tax changes for understanding, conducts research and follow-ups as needed.
  • Performs other related duties as assigned.
  • Occasional extended hours during peak seasons.

    May work 5 - 10 hours of OT 6 - 8 weeks of the year.
Functional Responsibility:
  • Provides WFN/AutoPay Payroll Technology Support
  • Supports General PR, HR - Benefit Questions
  • Supports Payroll Processing Questions and Issues

Typical Assignments:

  • Typically will focus on smaller and/or less complex clients.
  • Complexity may be measured by one or more of the following: # of employee, structure of client's PR Department, utilization of PR functionality, complexity of PR configuration, unique workflows, etc.
Decision Making/Judgment:
  • Decisions made are based on established processes and procedures.

    Exceptions are referred to manager or senior team members

Contact (Internal - External):

  • Internal: work with other ADP Teams for escalations, issue resolution and collaboration with other service areas and collaboration with other service areas
  • External: ADP Client Contact
QUALIFICATIONS REQUIRED:

Education:

  • Bachelors Preferred.

    Completion of FPC (Fundamental Payroll Certification).

Experience:

Minimum 2 years of payroll processing experience.

Basic knowledge of payroll tax deposit, filings, principles and wage and hour laws.

Expected to achieve a working knowledge of the following applications:

  • WFN ( Portal)
  • PR Module, HR Module, TA Module
  • Wage Garnishments
  • Tax Registration
  • Total Tax Plus
  • ADP Reporting
  • GLI

ADP Tools

  • SharePoint
  • AutoPay Mainframe
  • LUMIN
  • All internal tools to support the offering

Exposure to additional offerings:

  • Comp Benefits, Comp HR
  • COBRA
  • FSA
  • 401k

Required Skill Profession

Financial Clerks


  • Job Details

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Unlock Your Payroll Support Potential: Insight & Career Growth Guide


Real-time Payroll Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Payroll Support in Tempe, United States, highlighting market share and opportunities for professionals in Payroll Support roles.

43470 Jobs in United States
43470
133 Jobs in Tempe
133
Download Payroll Support Jobs Trends in Tempe and United States

Are You Looking for Payroll Support Rep I Job?

Great news! is currently hiring and seeking a Payroll Support Rep I to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ADP adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Payroll Support Rep I Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Tempe. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Payroll Support Rep I?

Key qualifications for Payroll Support Rep I typically include Financial Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Payroll Support Rep I?

To improve your chances of getting hired for Payroll Support Rep I, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Payroll Support Rep I Job Success

ADP interview tips for Payroll Support Rep I

Here are some tips to help you prepare for and ace your Payroll Support Rep I job interview:

Before the Interview:

Research: Learn about the ADP's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Payroll Support Rep I interview at ADP, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ADP's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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