Urgent! PC Desktop Support Analyst II Job Opening In Daly City – Now Hiring AHMC HealthCare
Overview
The PC Desktop Support Analyst II provides mid to senior technical experience and strategic insights to meet the technical needs of various user groups and is often the escalation for other technicians within the department.
The PC Desktop Support Analyst II is responsible for developing deployment strategies relating to the installation, maintenance, and support of computer workstation hardware and software, printers, fax machines, peripherals, and other devices that connect to such equipment.
The PC Desktop Support Analyst II leads in all technical deployment and support efforts within the department as it relations to computer systems, including the troubleshooting of connectivity issues.
Working closely with the infrastructure team, the PC Desktop Support Analyst II will provide guidance to other technicians while
leading deployment and support activities.
The PC Desktop Support Analyst II also provides backup for other technicians within the department in operational activities such as the management of incident and service requests, including triaging, investigating, resolving, or escalating, when appropriate, to infrastructure or application team members.
Responsibilities
● Install, configure, test, maintain, monitor, and troubleshoot end-user hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver on department requirements and SLAs.
● Collaborates with technology team members in the development of computing guidelines, addressing security, compatibility with other deployments, and to ensure efficient operation of the organization’s desktop computing environment; develops computing deployment standards for imaging, deployment, and ongoing maintenance.
● Deploys, installs, and configures hardware in accordance with department standards.
● Prepares tests and applications for monitoring computer performance; provides performance statistics and reports.
● Provides escalated technical support for desktop technicians; ensures that IT incidents and service requests are resolved in accordance with service level targets and meets customer expectations; provides solutions while investigating problems.
● Provides backup for technicians within the department in operational activities such as the management and resolution of incident and service requests, access management, password reset, and request fulfillment activities.
● Maintains professional relationship with vendors, coordinating activities in the resolution of issues; collaborates with vendors on the procurement, configuration, and deployment of technology to meet industry standards and in compliance with company policies and procedures.
● Demonstrates strong analytical and problem-solving skills while working well both independently and in collaborating with others to complete assignments to meet deadlines, delivering quality results, and following policies and procedures.
● Thoroughly communicates progress and information with customers and team members in the form of verbal and written communication, including capturing in service management systems the details of the incident/request, steps taken during investigation, and method of resolution.
● Provides end-use education on the use of information systems; monitors and reports needs for additional education.
● Participates in efforts to review business needs, evaluate and identify solutions, engage in activities to upgrade or deploy new technology, and update service catalogue and define service levels when new services are supported.
● Ensures hardware and software inventory is up to date and captures all pertinent data elements; audits inventory to ensure accuracy; provides guidance and education to technicians to ensure consistency in maintenance.
● Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers.
● Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.
● Provides exceptional customer service in person, on the phone, or via email as appropriate.
● Maintain a high level of employee morale within the team.
● Attends and participates in meetings, committees, and training sessions as assigned.
● Ability to work a flexible schedule, including flexibility to provide on call support.
● Abide by facility Code of Conduct and HIPAA compliance.
● Perform additional duties as assigned.
Qualifications
✨ Smart • Intelligent • Private • Secure
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Unlock Your PC Desktop Potential: Insight & Career Growth Guide
Real-time PC Desktop Jobs Trends in Daly City, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for PC Desktop in Daly City, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1801 jobs in United States and 46 jobs in Daly City. This comprehensive analysis highlights market share and opportunities for professionals in PC Desktop roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! AHMC HealthCare is currently hiring and seeking a PC Desktop Support Analyst II to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: PC Desktop Support Analyst II Jobs Daly City.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AHMC HealthCare adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a PC Desktop Support Analyst II Jobs United States varies, but the pay scale is rated "Standard" in Daly City. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for PC Desktop Support Analyst II typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your PC Desktop Support Analyst II interview at AHMC HealthCare, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the AHMC HealthCare's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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