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Phone Support Technician Job Opening In Germantown – Now Hiring Satisloh


Job description

Phone Support Technician

August/24/2023 Satisloh North America Inc.

(Germantown WI) is searching for an expert in supporting customers on the phone.

Full Time: Phone Support Technician - Germantown, WI

We are seeking a full time Phone Support Technician to work out of our Germantown, WI office.

This position will be responsible for direct support to customers providing troubleshooting solutions and escalating as needed.



We offer:

  • Flexible working hours
  • Attractive remuneration
  • Good working atmosphere and cooperation
  • Continuous training opportunities
  • Employee stock program
  • Free company parking
  • Your responsibilities:

  • Provide direct support to customer providing troubleshooting solutions and escalating as needed.
  • Support technical support for Satisolh Surfacing equipment.

  • Directly support customers and Field Service Technicians with information by telephone and e-mail.

  • Develop and maintain technical expertise on Satisloh products and systems, including hardware, applicable software, and applications.

  • Provide effective problem-solving on designated product lines to customers, sales, and service personnel.

  • Occasional travel to customer locations required.


  • Your background: 

  • Associates Degree or in Electrical or Mechanical discipline preferred.

  • 3 years Field Service experience preferred.

  • Experience within Optical systems required.

  • Strong customer service skills.

  • Ability to lift up to 30 pounds.

  • Physical demands:


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The employee must be able to lift and/or move up to 30 pounds.

    While performing the duties of this job, the employee is regularly required to stand; use hands and reach with hands and arms.

    The employee is frequently required to walk and talk or hear.

    The employee is occasionally required to sit and stoop, kneel, crouch, or crawl.


    Satisloh North America, Inc.

    provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    SLNA is a drug free workplace

    Required Skill Profession

    Communications Equipment Operators


    • Job Details

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    Unlock Your Phone Support Potential: Insight & Career Growth Guide


    Real-time Phone Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Phone Support in Germantown, United States, highlighting market share and opportunities for professionals in Phone Support roles.

    39417 Jobs in United States
    39417
    8 Jobs in Germantown
    8
    Download Phone Support Jobs Trends in Germantown and United States

    Are You Looking for Phone Support Technician Job?

    Great news! is currently hiring and seeking a Phone Support Technician to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Satisloh adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Phone Support Technician Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Germantown. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Phone Support Technician?

    Key qualifications for Phone Support Technician typically include Communications Equipment Operators and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Phone Support Technician Job Success

    Satisloh interview tips for Phone Support Technician

    Here are some tips to help you prepare for and ace your Phone Support Technician job interview:

    Before the Interview:

    Research: Learn about the Satisloh's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Follow Up: Send a thank-you email to the interviewer within 24 hours.

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    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Phone Support Technician interview at Satisloh, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Satisloh's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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