PMO Program/Project Manager

Job description

Pay rate: $50/hr 



Ttile: PMO Program/Project Manager

Location: Hoboken, NJ hybrid

Duration: 12 months

This is a HYBRID role with expected onsite work Tue-Thur.

Job Description – Digital Transformation Project Management Manager (PMO)



About UFS

Act like a founder, accelerate your growth, stay ahead of the curve, enjoy the growth: JOIN US

*** Food Solutions is an independent Global Business Unit, which is the 5th largest BU in ***.

UFS is ~20% of Nutrition BG and operates in 76 markets with a Turnover of about €3 Bn. We have a compelling ambition: To be a €5 Bn business by 2030, becoming the leader in digital selling in the food service industry, the best solution provider for our Operators and the planet, and a Winning People Engine.

UFS operates with a different business model that has greater emphasis on chefs and field sales to drive demand creation with operators in a B2B setting.

UFS is a unique business within ***, with a constant focus on executional excellence and consistent productivity improvements leading to significant value creation and enabled by rich expertise in the professional foodservice channel.

UFS is the place where we are all striving to be Chefs supporting Chefs! At UFS we have an entrepreneurial culture with a commitment to speed, simplicity, and trust, whilst having a hunger to grow – both our business and our people.

It is the place where you can be a risk taker, test and iterate, and be a trendsetter.

You can think and work like an owner of our own business and be ahead of the curve.

With the purpose of “We free you to love what you do” and the DNA “having empathy for the people we serve and the expertise to meet their needs 24/7” you will become a part of a “People-to-People organization.”

Role Overview

We are seeking a highly skilled and motivated Project Management Manager (PMO) to support the planning and execution of our North America Customer Experience (CX) Digital Transformation program.

The PMO will play a pivotal role in co-developing project plans, establishing governance frameworks, ensuring timely delivery, facilitating cross-functional communication, and managing risks and issues.



This role requires exceptional organizational, technical, and problem-solving skills, with the ability to orchestrate complex cross-functional initiatives in a fast-paced, customer-centric environment.

The PMO will be instrumental in ensuring our transformation agenda is delivered on time, with quality, and aligned to UFS North America’s strategic CX priorities.

Key Responsibilities

1.

Project Planning & Governance

• Co-develop and maintain the CX Transformation project plan, including milestones, deliverables, and dependencies.



• Establish and manage the project governance model, ensuring clear ownership, accountability, and decision-making structures.



• Develop and maintain a project network across functions to ensure effective alignment and stakeholder engagement.



2.

Program Execution & Tracking

• Monitor project progress, track key milestones, and proactively flag delays or risks.



• Ensure project deliverables are achieved in line with agreed timelines, scope, and quality standards.



• Maintain comprehensive project documentation, dashboards, and reporting tools.



3.

Cross-Functional Communication & Alignment

• Develop and deploy an effective communication framework to ensure alignment across CX, Marketing, Sales, Digital, IT, and other business functions.



• Facilitate regular project status meetings, steering committee updates, and cross-functional workshops.



• Support leadership in preparing program reviews and executive updates.



4.

Risk & Issue Management

• Identify , assess, and track project risks and issues; propose mitigation plans and escalate when necessary.



• Act as the central coordination point to resolve cross-functional bottlenecks.



5.

Continuous Improvement & Change Enablement

• Support adoption of project management best practices and tools across the CX transformation program.



• Contribute to embedding a customer-centric and digitally enabled mindset across teams.





Qualifications & Experience Requirements



Education & Professional Background

• Bachelor’s or Master’s degree in Business Management , Project Management, Information Systems, or related field.



• 5–8 years of proven experience in project management , ideally within digital transformation, customer experience, or commercial functions.



• Project Management certification (e.g., PMP, PRINCE2, Agile/Scrum) strongly preferred.





Skills & Capabilities

• Strong track record of managing large, cross-functional transformation programs with multiple stakeholders.



• Strong analytical and problem-solving skills with attention to detail.

• Familiarity with CRM systems (Salesforce) and digital engagement tools .



• Experience coordinating technology-related projects, including automation, AI-driven personalization, or digital platforms .



• Demonstrated ability to build governance models and manage program dashboards, reporting, and KPIs.

• Strong communication and stakeholder management skills, with the ability to influence and facilitate across functions and seniority levels.



• High adaptability and resilience in dynamic, fast-paced environments.

Required Skill Profession

Other General