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Urgent! POS Support Representative I Job Opening In Center Valley – Now Hiring Shift4

POS Support Representative I



Job description

Overview

Responsibilities

  • Research and resolve POS integration inquiries from our Resellers/VAR’s
  • Research, diagnose, and resolve customer’s issues: strive for first call resolution whenever possible 
  • Work is very complex, involving the application of advanced technical/troubleshooting skills in an area of specialization.
  • Learn deep knowledge of our company’s partners, products, services, and features we offer to field wide variety of support calls 
  • Some support calls originate from merchants in the hospitality industry that use MICROS and Opera IPOS systems and involve credit card and gift card authorization and settlement support.
  • Must understand technical fundamentals of computer systems and/or credit card processing and have the ability to communicate technical instructions and resolution procedures and in a clear and concise manner, both verbally and in writing.
  • Listening attentively to customer needs and concerns; while maximizing opportunity to build rapport with the customer and our VAR’s
  • Diagnose customer issues through process of elimination by asking probing questions as well as provide resolution by identifying problems & improving performance; researching answers & guiding customers through corrective steps
  • Receive & resolve inbound calls, chats, projects, & manage the team caseload.
  • Work directly with Vendors and Resellers to resolve any processing issues on both the front/back end integrations
  • This position requires employees to maintain cooperative, diplomatic working relationships with co-workers, supervisors, customers, and the public; work as part of a team and collaborate with colleagues; and complete projects under tight deadlines even when there are competing requirements and changes in assignments.
  • Keep abreast of software releases, new feature functionality of software, updates, departmental policies and procedures and installation procedures.
  •  As a Payment Support Technician, you will occasionally be called upon to perform other duties not included in this job description.
  • Demonstrate exemplary performance & attendance
  • Must be flexible in work hours for 24/7 Call Center needs.
  • Qualifications

  • High school diploma or equivalent is preferred.
  • Knowledge of customer service core principles and practices.
  • Associate’s degree in Computer Information Technology (preferred) and/or a minimum of two years of related technical support experience.
  • Experience working with credit card terminals, POS equipment, 3rd party Stage Only VAR’s.
  • Familiarity with the credit card processing authorization and settlement process as well as major credit card processor auth/settlement file specifications (incl.

    Vital, PTI, Global, NPC, FDMS, TSYS) and interchange qualification requirements is a plus.
  • Experience with Micros/Oracle Systems a plus.
  • Experience with Microsoft SQL a plus.
  • Excellent listening, written, and verbal communication skills.
  • Strong problem-solving skills with proficient attention to detail.
  • Must be able to handle multiple tasks at once in a fast-paced call center environment.
  • Familiarity with Office Suite, Google Sheets, Knowledge Base use, & Excel.
  • Proficient in relevant computer applications.
  • Bilingual (English/Spanish) is a plus, but not required.
  • We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.


    Required Skill Profession

    Computer Occupations



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      Unlock Your POS Support Potential: Insight & Career Growth Guide


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