Power Generation Technical Support Specialist

Job description

Job Title: Power Generation Technical Support Specialist

Work Place Flexibility: Onsite 

Legal Entity: Entergy Arkansas, LLC 

At Entergy, we’ve been planning for the future for more than 100 years.

We’ve experienced a lot of change, generating power first from sawdust to splitting atoms, harnessing sunlight, and using abundant, clean and efficient natural gas.

We are leading the clean energy transformation for the utility industry and continue to explore alternative technologies.

We are on the verge of a monumental technology convergence, where reality swiftly catches up to possibility.

The utility of the future does much more than keep the lights on and the gas flowing.

It’s knowledgeable and skillful workforce will solve challenges and fuel a brighter, smarter, cleaner, and more prosperous future for everyone.

Having the lowest retail electricity rates of any utility in the United States drives economic growth within Entergy’s region, a key ingredient to sustained growth for any utility.

We also believe a diverse workforce committed to personal and professional growth is critical to our success.

We place a high priority on developing talent to meet current and future needs, giving employees opportunities to grow their careers their way.

We’ve committed over the next three decades to reduce our carbon emissions from our operations to net-zero by 2050.

 

Entergy’s Power Generation group operates a fleet of more than 30 owned, leased, or operated natural gas, coal, oil hydro, solar and petroleum coke plants, with a total engineering capacity exceeding 20,000 megawatts.

Entergy continues to build or acquire megawatts from new hydrogen capable natural gas units, solar, wind and other technologies complement its existing megawatts of nuclear, natural gas, coal, oil, hydroelectric, and solar facilities.

* This position may be filled by a Tech Support Specialist II, III, or Sr. based on the qualifications and experience of the selected candidate.

*

JOB SUMMARY

Responsible for developing, implementing and managing improvement projects, and/or provide diagnostic subject matter expertise to enhance the overall reliability, efficiency and safety of the plant.

JOB DUTIES/RESPONSIBILITIES:

• Conduct root cause analysis and prepare reports for management use.
• Provide primary or backup technical support for various plant system and processes.
• Utilize online monitoring systems and tools to analyze, trend, and monitor plant performance data to improve plant operation.
• Provide technical support to maintenance, outage, and smaller capital projects.
• Technical Lead on specific / complex projects.
• Support problem solving, equipment condition assessments and represent Entergy during shop repairs.
• Assignments may engage in diagnostic services.

• Maintain and Monitor DCS, Mark VI.
• Make approved logic changes in DCS.
• Work in conjunction with IT on any plant computer system problems.
• Train upcoming Production Techs in the DCS, Mark VI.
• Project management.
• Repair and Maintenance.
• Maintain the plant Relays.

MINIMUM REQUIREMENTS:
Minimum Education:

• High school diploma or GED or equivalent experience
• Preferred: 
  • Associate degree in Engineering Technology or bachelor’s degree in Science in a technical field.

Minimum Experience:

• Tech Support Spec II: at least 2+ years of power plant or relevant industrial technical experience
• Tech Support Spec III: at least 4+ years of power plant or relevant industrial technical experience
• Tech Support Spec Sr: at least 6+ years of power plant or relevant industrial technical experience

Minimum Knowledge, Skills and Abilities:

• Proficiency in all applications of the Microsoft Toolkit
• Must possess good computer skills
• Ability to work independent of direct supervision
• Good communication skills also required
• Duties often require call outs and work after normal hours
• Be able to keep records and reports

Any Certificates, Licenses, etc.:

• None

Primary Location: Arkansas-El Dorado Arkansas : El Dorado 
Job Function: Professional
FLSA Status: exempt 
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 120868
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets.

Please click to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.

The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.



The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants.

Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf.

If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click  and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for.

Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.

Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.

41 CFR 60-1.35(c).

 and.

Pay Transparency Notice:

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.

Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

EEI Testing:

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing.

If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting.

If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test.

The test brochure will give you critical information on the test such as time allocated and number of questions.

Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests.

The practice test information and test brochures can be located by going to the EEI website, , Logon ID:  entergy, password:  practice test (2 words).

Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs.

If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.

Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position.

Entergy will not sponsor candidates for work visas for this position.

Required Skill Profession

Computer Occupations