Job description
RESPONSIBILITIES
I.
JOB SUMMARY/RESPONSIBILITIES:
• Responsible for scheduling patients for one (1) type of outpatient scheduling, i.e. primary care, specialty care or hospital outpatient departments (HOD).
Performs authorization, pre-registration, and insurance verification functions, as assigned.
• Provides general and specific information to hospital users, patients, families and physician offices.
• Ensures that patients meet financial requirements.
• Fosters positive relationships with patients to provide quality service in a pleasant, professional, and timely manner, while being sensitive to guest services.
• Communicates effectively to service delivery areas to maximize patient flow and customer service.
II.
TYPICAL PHYSICAL DEMANDS:
• Essential: standing, sitting, walking, stooping/bending, walking on uneven ground, squatting, twisting body, finger dexterity, seeing, hearing, speaking, lifting and carrying up to 20 lbs, pushing/pulling usual weight of 15 to 20 pounds, reaching at and below shoulder level, repetitive arm/hand motions and gripping of an object.
• Occasional: kneeling, crawling, climbing stairs, reaching above shoulder level.
• Operates various office equipment such as computers, copiers, facsimiles, telephone, typewriter, pneumatic tube system, credit card swipe.
III.
TYPICAL WORKING CONDITIONS:
• Not substantially subjected to adverse environmental conditions.
• Work pace varies and is frequently stressful.
IV.
MINIMUM QUALIFICATIONS:
A.
EDUCATION/CERTIFICATION AND LICENSURE:
• High school diploma or equivalent.
B.
EXPERIENCE:
• One (1) year patient access experience in a hospital or physician office setting.
• Prior experience in insurance verification and registration.
• Knowledge and understanding of different payor types (i.e. Medicare, Medicaid, Commercial, HMO, Workers’ Compensation, Capitation, TPL, etc.).
• Knowledge of medical terminology.
• Strong time management, organizational, and interpersonal skills.
• Ability to communicate effectively in English, both orally and in writing.
• Proficiency with automated systems and computer applications.
Equal Opportunity Employer/Disability/Vet
Required Skill Profession
Other General
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