Pre-Encounter Representative III (Full-Time, 40 Hours, Day/Evening Shift)

RESPONSIBILITIES

I.

JOB SUMMARY/RESPONSIBILITIES:
• Responsible for performing pre-registration and insurance verification functions, as assigned.
• Provides general and specific information to hospital users, patients, families and physician offices.
• Ensures that patients meet financial requirements.
• Fosters positive relationships with patients to provide quality service in a pleasant, professional, and timely manner, while being sensitive to guest services.
• Communicates effectively to service delivery areas to maximize patient flow and customer service.

II.

TYPICAL PHYSICAL DEMANDS:
• Seeing, hearing, speaking, finger dexterity.
• Frequent: sitting.
• Infrequent: walking, stooping/bending, reaching at and below shoulder level.

III.

TYPICAL WORKING CONDITIONS:
• Not substantially subjected to adverse environmental conditions.
• Work pace varies and is frequently stressful.

IV.

MINIMUM QUALIFICATIONS:
A.

EDUCATION/CERTIFICATION AND LICENSURE:
• High school diploma or equivalent.

B.

EXPERIENCE:
• One (1) year clerical or customer service experience, preferably in a healthcare related setting, such as a clinic, hospital, health care agency, medical insurance, or physician’s office.
• Strong time management, organizational, and interpersonal skills.
• Ability to communicate effectively in English, both orally and in writing.
• Proficiency with automated systems and computer applications.
• Prior experience in insurance verification and registration preferred.

Equal Opportunity Employer/Disability/Vet