• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United States Jobs Expertini

Premier Support Engineer 2 Job Opening In New York – Now Hiring Datadog


Job description

Premier Support Engineer 2

Paris, France; Amsterdam, Netherlands

We are Datadog's in-house product experts.

The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.

Premier Support Engineers (PSEs) are primarily focused on assisting technical prospects and customers with any technical questions about Datadog.

PSEs engage with Datadog’s Premier Customers via standard technical support channels, but are also involved with cadence calls, conferences, and various side projects.

You will work directly with Datadog’s Premier Customer base, and will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to a rapidly growing team, Datadog, and to our customers.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.

We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

  • Respond to client technical troubleshooting requests (live troubleshooting / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform
  • Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment
  • Debug and reproduce issues and dive into the 600+ integrations that Datadog works with
  • Expand on our library of documentation and knowledge based articles for a variety of technologies
  • Drive product conversations based on needs and problems learned during client interactions
  • Participate in routine health check meetings with Premier Customers
  • Work from a Datadog office 3 - 5 days per week 
  • Who You Are:

  • A critical thinker who defaults to a client-centric approach
  • Have some programming experience and a basic knowledge of Linux
  • Self-motivated, detail-attentive, and have a desire for continuous learning 
  • A decision maker but know when the decision should be escalated
  • Have been in a Premium/Enterprise technical support role previously
  • Knowledgeable of current infrastructure and monitoring solutions and technologies
  • Able to work a rotating schedule that requires weekend availability
  • Datadog values people from all walks of life.

    We understand not everyone will meet all the above qualifications on day one.

    That's okay.

    If you’re passionate about technology and want to grow your skills, we encourage you to apply.

    Benefits and Growth:

  • Best-in-class onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks
  • Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

    #LI-VK1

    Required Skill Profession

    Other Sales And Related Workers


    • Job Details

    Related Jobs

    Experis hiring Support Engineer 2 Job in Charlotte, North Carolina, United States
    Experis
    Charlotte, North Carolina, United States
    Intelliswift Software Inc hiring Support Engineer 2 Job in Coppell, Texas, United States
    Intelliswift Software Inc
    Coppell, Texas, United States
    ManpowerGroup hiring Support Engineer 2 Job in Charlotte, NC, United States
    ManpowerGroup
    Charlotte, NC, United States
    Insight Global hiring Tier 2 Support Engineer Job in Grantsburg, WI, United States
    Insight Global
    Grantsburg, WI, United States
    Robert Half Technology hiring Tier 2 Support Engineer Job in Canonsburg, PA, United States
    Robert Half Technology
    Canonsburg, PA, United States
    Robert Half Technology hiring Tier 2 Support Engineer Job in Canonsburg, PA, United States
    Robert Half Technology
    Canonsburg, PA, United States
    Robert Half Technology hiring Tier 2 Support Engineer Job in Canonsburg, PA, United States
    Robert Half Technology
    Canonsburg, PA, United States
    Robert Half Technology hiring Tier 2 Support Engineer Job in Canonsburg, PA, United States
    Robert Half Technology
    Canonsburg, PA, United States
    Robert Half Technology hiring Tier 2 Support Engineer Job in Canonsburg, PA, United States
    Robert Half Technology
    Canonsburg, PA, United States
    Robert Half Technology hiring Tier 2 Support Engineer Job in Canonsburg, PA, United States
    Robert Half Technology
    Canonsburg, PA, United States
    Robert Half Technology hiring Tier 2 Support Engineer Job in Canonsburg, PA, United States
    Robert Half Technology
    Canonsburg, PA, United States
    Robert Half Technology hiring Tier 2 Support Engineer Job in Canonsburg, PA, United States
    Robert Half Technology
    Canonsburg, PA, United States
    Robert Half Technology hiring Tier 2 Support Engineer Job in Canonsburg, PA, United States
    Robert Half Technology
    Canonsburg, PA, United States
    Robert Half Technology hiring Tier 2 Support Engineer Job in Canonsburg, PA, United States
    Robert Half Technology
    Canonsburg, PA, United States
    Robert Half Technology hiring Tier 2 Support Engineer Job in Canonsburg, PA, United States
    Robert Half Technology
    Canonsburg, PA, United States
    Robert Half Technology hiring Tier 2 Support Engineer Job in Canonsburg, PA, United States
    Robert Half Technology
    Canonsburg, PA, United States
    Robert Half Technology hiring Tier 2 Support Engineer Job in Canonsburg, PA, United States
    Robert Half Technology
    Canonsburg, PA, United States
    Robert Half Technology hiring Tier 2 Support Engineer Job in Canonsburg, PA, United States
    Robert Half Technology
    Canonsburg, PA, United States
    Publicis Groupe hiring Level 2 Support Engineer Job in , , United States
    Publicis Groupe
    , , United States
    Robert Half Technology hiring Tier 2 Support Engineer Job in Canonsburg, PA, United States
    Robert Half Technology
    Canonsburg, PA, United States
    Robert Half Technology hiring Tier 2 Support Engineer Job in Canonsburg, PA, United States
    Robert Half Technology
    Canonsburg, PA, United States
    Robert Half Technology hiring Tier 2 Support Engineer Job in Canonsburg, PA, United States
    Robert Half Technology
    Canonsburg, PA, United States
    Robert Half Technology hiring Tier 2 Support Engineer Job in Canonsburg, PA, United States
    Robert Half Technology
    Canonsburg, PA, United States
    Twilio hiring Technical Support Engineer 2 Job in , REMOTE - JAPAN, United States
    Twilio
    , REMOTE - JAPAN, United States
    WellLife Network hiring Support Engineer 2 - ITS036 Job in Lake Success, NY, United States
    WellLife Network
    Lake Success, NY, United States
    Tintri hiring Technical Support Engineer, Level 2 Job in us, us, United States
    Tintri
    us, us, United States
    Mitratech hiring Technical Support Engineer Tier 2 Job in Abiquiu, New Mexico, United States
    Mitratech
    Abiquiu, New Mexico, United States
    Data Computer Corporation of America (DCCA) hiring System Engineer Support Level 2 Job in Annapolis Junction, Maryland, United States
    Data Computer Corporation of America (DCCA)
    Annapolis Junction, Maryland, United States

    Unlock Your Premier Support Potential: Insight & Career Growth Guide


    Real-time Premier Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Premier Support in New York, United States, highlighting market share and opportunities for professionals in Premier Support roles.

    38847 Jobs in United States
    38847
    1072 Jobs in New York
    1072
    Download Premier Support Jobs Trends in New York and United States

    Are You Looking for Premier Support Engineer 2 Job?

    Great news! is currently hiring and seeking a Premier Support Engineer 2 to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Datadog adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Premier Support Engineer 2 Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in New York. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Premier Support Engineer 2?

    Key qualifications for Premier Support Engineer 2 typically include Other Sales And Related Workers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Premier Support Engineer 2?

    To improve your chances of getting hired for Premier Support Engineer 2, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Premier Support Engineer 2 Job Success

    Datadog interview tips for Premier Support Engineer 2

    Here are some tips to help you prepare for and ace your Premier Support Engineer 2 job interview:

    Before the Interview:

    Research: Learn about the Datadog's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Premier Support Engineer 2 interview at Datadog, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Datadog's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Premier Support Engineer 2 Positions

    Setting up job alerts for Premier Support Engineer 2 is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!