Urgent! Principal AI Knowledge AI Architect Job Opening In San Mateo – Now Hiring Freshworks
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives.
To create a better experience for their customers and employees.
To help them grow.
Software is a choice that can make or break a business.
Create better or worse experiences.
Propel or throttle growth.
Business software has become a blocker instead of ways to get work done.
There’s another option.
Freshworks.
With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences.
Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results.
Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive.
Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision.
Real impact.
Come build it with us.
Job Description
We are seeking a Principal AI Knowledge AI Architect to design and lead the architecture for next-generation knowledge and RAG systems that enable reasoning-driven AI assistants to deliver precise, contextually relevant answers at scale.
This role focuses on advanced RAG pipelines leveraging ontologies, dynamic content ingestion, agentic retrieval, data synchronization with enterprise platforms, and continuous knowledge health monitoring to ensure high-fidelity, trustworthy knowledge delivery.
You will architect the knowledge layer of our AI Agentic Platform, integrating enterprise content repositories, knowledge bases, APIs, and external tools into an agent-driven reasoning and retrieval engine.
Key Responsibilities:
Advanced RAG Architecture
Knowledge Ingestion & Synchronization
Agentic Knowledge & Reasoning Integration
Knowledge Quality & Health Monitoring
Scalability, Security & Compliance
Thought Leadership & Collaboration
Please note: This is a hybrid role that will be based in San Mateo, CA, or Bellevue, WA, and requires an in-office presence three days per week (Tuesday - Thursday).
Qualifications
Required Qualifications
Preferred Qualifications:
Additional Information
The annual base salary range for this position is $260,500 - $374,440.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.
Bonus/equity may be available.
Freshworks offers multiple options for dental, medical, vision, disability and life insurances.
Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered.
Freshworks also offers adoption and parental leave benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity.
We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
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Unlock Your Principal AI Potential: Insight & Career Growth Guide
Real-time Principal AI Jobs Trends in San Mateo, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Principal AI in San Mateo, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 39873 jobs in United States and 1994 jobs in San Mateo. This comprehensive analysis highlights market share and opportunities for professionals in Principal AI roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Freshworks is currently hiring and seeking a Principal AI Knowledge AI Architect to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Principal AI Knowledge AI Architect Jobs San Mateo.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Freshworks adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Principal AI Knowledge AI Architect Jobs United States varies, but the pay scale is rated "Standard" in San Mateo. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Principal AI Knowledge AI Architect typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Principal AI Knowledge AI Architect interview at Freshworks, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Freshworks's products or services and be prepared to discuss how you can contribute to their success.
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