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Urgent! Principal Applied Scientist, Customer Engagement Service - Science Job Opening In Santa Clara – Now Hiring Confidential
We are seeking a Principal Applied Scientist to lead Amazon Customer Service's (ACS) text-based AI initiatives.
In this role, you will spearhead the development of our large language model foundations and agentic AI solutions for customer service automation.
You will architect scalable chatbot solutions that deliver exceptional customer experiences across multiple channels, languages, and business verticals while optimizing AI-powered tools for Amazon Associates.
Key job responsibilities
•Lead the development of CS large language model foundations with focus on model performance, latency optimization, and scalability
• Design and implement agentic AI architectures that seamlessly integrate automated chatbots with Associate tooling
• Drive optimization strategies including model quantization, parallelization, and caching to balance performance and latency
• Architect multi-lingual, multi-channel solutions spanning chat, email, and other text-based interfaces
• Partner with AGI and Bedrock teams to effectively leverage and optimize LLM infrastructure
• Guide technical strategy for transforming both customer experience and Associate operations through generative AI
About the team
ACS supports core customer segments including Stores, Digital, Devices, Video, Music, Amazon Business, and delivery operations.
As a technical leader for conversational AI, you will shape innovations in customer service automation with visibility at the S-Team level.
BASIC QUALIFICATIONS
• Master's degree in Computer Science, Machine Learning, or related fieldPREFERRED QUALIFICATIONS
• Ph.D. in related field✨ Smart • Intelligent • Private • Secure
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Unlock Your Principal Applied Potential: Insight & Career Growth Guide
Real-time Principal Applied Jobs Trends in Santa Clara, United States (Graphical Representation)
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Great news! Confidential is currently hiring and seeking a Principal Applied Scientist, Customer Engagement Service Science to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Principal Applied Scientist, Customer Engagement Service Science Jobs United States varies, but the pay scale is rated "Standard" in Santa Clara. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Principal Applied Scientist, Customer Engagement Service Science typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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