Principal Cloud Operations Engineer, Databases

Job description

Principal Cloud Operations Engineer, Databases

Job Category: Engineering & Cloud

Location: US - New Hampshire - Remote | US - Connecticut - Remote | US - Massachusetts - Remote | US - North Carolina - Remote | US - Virginia - Remote | US - Maine - Remote | US - Vermont - Remote | US - Virginia - Dulles

**Meet Our Team:**

As a member of Cloud Operations, you will be a key member responsible for the reliability and availability of Pegasystems cloud service offerings.

We operate as a global follow the sun 24x7 team with locations in Bangalore, Krakow, Sydney, and the East Coast of the United States.

We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.

**_Due to the nature of the work with FedRamp, US Citizenship is required_**

**Picture Yourself at Pega:**

As a Principal Engineer, you are recognized as a database authority, with extensive practical experience, strong debugging skills, a meticulous peer reviewer, possessing leadership skills, creative in coming up with innovative approaches, conducting strategic planning, and sharing expertise.
You will have the opportunity to work on complex problems and apply your expertise and experience to improve reliability of Pega Cloud Platform.

You will take personal ownership of the systems you manage and possess the tenacity to delve to the root of the problem quickly, understand why it happened, and prevent it from reoccurrence.

By collaborating and communicating with customers and internal stake holders, you will deliver best in class support.

At Pega, in this position, the technologies you will lead with include Pega Cloud hosted on multi-cloud platforms (AWS, GCP), Microservices (Kubernetes, Docker), Databases (PostgreSQL, MongoDB, Cassandra), Migration Tooling (AWS DMS, GCP DMS), GenAI (Azure OpenAI, AWS Bedrock, GCP Gemini), Observability (Grafana), etc.

**What You'll Do at Pega:**

• Own database reliability, automation, and performance as we grow our platform
• Be a mentor of best cloud operational and engineering practices within the team
• Handle alerts, incidents, service requests and changes within SLA.

Own customer escalations
• Troubleshoot and resolve customers environment issues along with root cause analysis and blameless post-mortems
• Influence product teams on defects, feature, and enhancement requests to help build scalable, reliable, observable, available and highly performant services
• Create, review, and maintain operational runbooks and Standard Operating Procedures
• Identify the needs and build tools to automate repeated operational tasks and reduce toil
• Manage multiple projects simultaneously and able to adapt to changing business goals
• Participate in after hours on call rotation; _5-day working model, including one weekend day_
• Be able to support FedRAMP (US citizenship and residency required)

**Who You Are:**

• Proven professional and technical experience in an enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer service.
• You are self-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skills.
• Works well with cross-functional global and remote teams.
• Demonstrated ability to learn new technologies, techniques, and tools quickly to meet our business requirements.
• Comfortable working in a fast-paced, enterprise environment.
• Possess customer obsession and proven empathy towards customers.

**What You've Accomplished:**

You are skilled in Postgres or Oracle, AWS Cloud, Linux, Middleware and DevOps Technologies and have accomplished the below:
• 8+ years of operational or engineering experience of building and maintaining mission critical production database systems in a global enterprise
• 5+ years of experience with enterprise scale Linux Administration
• 5+ years of hands-on operational experience with Amazon Web Services (AWS)
• Deep understanding of PostgreSQL server architecture, RDS database internals and their administrative tasks including installations, upgrades, monitoring, backup, and recovery
• Strong understanding of SQL in the context of driving optimal application performance
• Experience with both SQL and NoSQL databases such as PostgreSQL, MongoDB, DynamoDB, Redis, Cassandra, Elasticsearch, or equivalent
• Experience configuring database high availability, connection pooling, and load balancing
• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking (DNS, VPN), clusters, and troubleshooting
• Experience working on Java technologies and understanding Java/JEE fundamentals
• Experience in Python, Bash, or similar scripting languages to automate common tasks

**Pega Offers You:**

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
• The world’s most innovative organizations as reference-able clients
• Analyst acclaimed technology leadership in a massive emerging market#LI-KH2

Job ID: 22088
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.
https://www.pega.com/about/careers/equal-employment-opportunity

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