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Urgent! Principal Customer Success Manager Job Opening In Chicago – Now Hiring MongoDB
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.
We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.
Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure.
Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers.
With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.
About the role
The Client Success Partner will be responsible for building and delivering on programs that help drive the adoption, developer fluency, and ease of use of MongoDB, measured by the growth in MongoDB apps built by the customers, the increased adoption of MongoDB products and features like vector search, and the retention of the customer’s MongoDB install base.While doing so, this role will direct multiple, post-sale delivery resources dedicated to servicing our strategic customer including but not limited to (Technical Account Managers [TAM], Named Technical Support Engineers [NTSE], Resident Consulting Engineers [RCE]), Project Managers.
In addition to this cross-functional oversight, this role will also be responsible for the direct leadership of the other Customer Success team members (CSMs) aligned to the account.
This role will serve as the primary post-sale point of contact between our organization and the customer and will require strong executive relationship skills internally and externally.
This includes ensuring alignment of customer program-based objectives, timely delivery of technological solutions, and overall customer satisfaction.
The successful candidate will possess strong leadership, executive communication skills, and high organizational skills in their workflows, operating in a very structured manner to ensure all aspects of the relationship are meticulously managed.
They will have a proven track record of successfully managing complex projects, programs and customer relationships.
Additionally, they will demonstrate the ability to provide forward-looking insights, anticipate future needs, and drive continuous improvement to enhance the customer experience.
This role can be based hybrid out of our New York City, Seattle, Los Angeles, Chicago, Austin, Minneapolis, or Boston office.
What you will be doing
People Leadership
Account Planning and Execution
Stakeholder Management
Risk Management and Issue Resolution
Strategic Planning and Forward-Looking Insights
Performance Monitoring and Quality Assurance
What you will bring to the table
Why join now
Advertising, Marketing, Promotions, Public Relations, And Sales Managers
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Unlock Your Principal Customer Potential: Insight & Career Growth Guide
Real-time Principal Customer Jobs Trends in Chicago, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Principal Customer in Chicago, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 86758 jobs in United States and 834 jobs in Chicago. This comprehensive analysis highlights market share and opportunities for professionals in Principal Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! MongoDB is currently hiring and seeking a Principal Customer Success Manager to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at MongoDB adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Principal Customer Success Manager Jobs United States varies, but the pay scale is rated "Standard" in Chicago. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Principal Customer Success Manager typically include Advertising, Marketing, Promotions, Public Relations, And Sales Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Principal Customer Success Manager interview at MongoDB, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the MongoDB's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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