Principal IT Portfolio Manager

Job description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.

But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally.

Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them.

Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light.

You won’t have to look to find growth opportunities—ready or not, they’ll find you.

From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business.

Join over 5,000 people across the globe who think that’s work worth doing.

**Principal IT Portfolio Manager**

**Why We Have This Role**

The Program Management Office (PMO) at Qualtrics is responsible for driving cross-functional program planning and execution at the highest level.

We partner with leaders across the company to not only deliver major corporate milestones but also to monitor the overall health of the IT portfolio and ensure adherence to established project management standards on all IT delivery projects.

**How You’ll Find Success**

+ Results Oriented: Delivers projects on time, within budget, and aligned with strategic goals through clear governance and standardized processes, focusing on measurable outcomes.
+ Strategic Thinking: Translates business strategy into an IT portfolio roadmap, balancing long-term initiatives with short-term needs and adapting to changing priorities.
+ Stakeholder Management: Builds consensus and fosters collaboration among diverse stakeholders, communicating portfolio status, risks, and value clearly for informed decision-making.
+ Problem-Solving **:** Proactively identifies and mitigates portfolio-level risks and dependencies, addressing root causes within processes and governance.
+ Influential: Champions PMO value and best practices, influencing teams to adopt new processes, standards, and tools to enhance project delivery.
+ Continuous Improvement: Fosters a culture of continuous improvement, refining methodologies, templates, and governance through feedback loops like post-project reviews.
+ Analytic Rigor: Uses a data-driven approach to portfolio management, tracking KPIs (budget variance, resource utilization, on-time delivery) to inform prioritization and demonstrate IT investment impact.

**How You’ll Grow**

+ Drive Strategic Impact: Use data to prioritize high-value projects, optimize IT investments, and maximize business impact across the portfolio.
+ Enhance Business Acumen: Deepen your understanding of corporate strategy and become the key link ensuring the IT portfolio directly drives business goals.
+ Deepen Governance Expertise: Become an authority on PMO frameworks, project management methodologies, and the PPM tools necessary to ensure successful project delivery.
+ Develop Influential Leadership: Grow as a trusted advisor to senior leadership by honing your ability to influence cross-functional teams and guide strategic decision-making.
+ Execute Strategic Portfolio Planning: Execute the strategic IT planning cycle to align with the organization's overarching Strategy & Governance function.

You will translate high-level corporate objectives into a tangible IT portfolio roadmap with clear goals for delivery teams.
+ Build the Governance Framework: Build and mature the PMO framework that underpins the IT Governance function.

You will develop and scale the standardized processes, tools, and best practices that enable consistent, high-quality project execution.
+ Provide Portfolio Intelligence: Provide critical portfolio intelligence to leadership and the broader Strategy & Planning function.

You will own the day-to-day tracking of portfolio health—including KPIs, risks, and budget—and deliver transparent reporting to enable informed, strategic decision-making.
+ Facilitate Resource & Capacity Planning: Facilitate the resource and capacity planning process to support effective strategic governance.

You will provide the necessary data and analysis to ensure the IT portfolio is aligned with financial plans and resource availability.
+ Drive Process Improvement: Champion the continuous improvement of the Planning & Governance function.

You will analyze portfolio performance and facilitate lessons-learned sessions to provide actionable recommendations for refining our methodologies and processes.

**What We’re Looking For On Your Resume**

+ Bachelor's degree in Information Technology, Business Administration, or a related field.

A Master's degree is a plus.
+ 10+ years of experience in IT management, with a focus on planning, resource management, and governance.
+ Demonstrated experience in establishing or maturing a Project Management Office (PMO) and implementing portfolio management processes.
+ Strong understanding of IT operations, including architecture, applications, and development methodology.
+ Deep knowledge of project management methodologies (e.g., Agile, Scrum, Waterfall, Hybrid) and their application in a business context.
+ Proven ability to develop and implement IT strategies that align with business objectives.
+ Excellent analytical, problem-solving, and decision-making skills.
+ Strong leadership, communication, and interpersonal skills.
+ Proficiency with Portfolio and Project Management (PPM) software (e.g., Jira, ServiceNow PPM, Planview, etc.).
+ Professional certification such as PMP (Project Management Professional), PgMP (Program Management Professional), or similar is highly desirable.

**What You Should Know About This Team**

+ High-performing individuals who think strategically and execute with speed
+ Problem solvers who are focused on getting the right answer as quickly as possible; bias for action and frequent, productive debates
+ We lean in with our strengths and roll up up sleeves together to drive programs forward, regardless of our job description
+ Everyone’s ideas are valued, and you can make a significant impact on how we operate.
+ Career Development Commitment: Our team prioritizes mentorship, providing resources and support for your professional growth.

**Our Team's Favorite Perks and Benefits**

+ Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
+ Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
+ 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
+ On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices

**The Qualtrics Hybrid Work Model** : Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.

These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation.

For the rest of the week, work where you want, owning the integration of work and life.

_Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic._

_​​​​​_ _Applicants in the United States of America have rights under Federal Employment Laws:_ Family & Medical Leave Act (https://www.dol.gov/agencies/whd/posters/fmla) _,_ Equal Opportunity Employment (https://www.eeoc.gov/poster) _,_ Employee Polygraph Protection Act (https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act)

_Qualtrics is committed to the inclusion of all qualified individuals.

As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know._

_Not finding a role that’s the right fit for now?

Qualtrics Insiders is the one-stop shop for all things Qualtrics Life.

Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more.

No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit._

Required Skill Profession

Other General