Principal Product Manager IT

Job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes.

We deliver innovative solutions to hundreds of thousands of businesses (https://customers.twilio.com/) and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work (https://www.twilio.com/en-us/blog/open-work) , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.

As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding.

Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next IT Product Manager!

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes.

We deliver innovative solutions to hundreds of thousands of businesses (https://customers.twilio.com/) and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work (https://www.twilio.com/en-us/blog/open-work) , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day.

As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding.

Your career at Twilio is in your hands.



About the job

This position is needed to drive value throughout Twilio’s business through high value, high ROI solutions.

Twilio’s IT Product Managers are best in class partners with our business teams, owning value stream roadmaps that deliver solutions and significant return on investment for the highest priority business needs.

Our PMs know their stakeholders' business and the problems they’re faced with and partner with stakeholders and IT teams to establish and curate prioritized roadmaps with a passion for and focus on value and bottom line impact.

Our PMs are skilled in engaging with individuals at any level of the organization, are a strong voice in every room and are capable of challenging the business and IT teams to focus and deliver on the highest value business problems.

Our IT Product Managers have to possess not only an incredible array of skills but also a passion to continuously hone their practice.

In some ways the requirements of this role at Twilio make the right candidate hard to find but what we’re building requires amazing talent.

Responsibilities

In this role, you’ll:


+ Partner with Enterprise Engagement and BSA/Product Owner teams to elicit and prioritize business problems and use cases with business stakeholders with a focus on productivity and collaboration tooling at Twilio

+ Establish strategic vision for your value stream, creating and curating roadmaps that move the business forward and are aligned with organizational priorities

+ Partner with leadership to inform OKR creation and drive delivery of key results

+ Create and own roadmap artifacts (strategic themes, personas, epics) and partner closely with BSAs/Product Owners and Architecture to ensure the roadmap is understood and executable

+ Partner with other value stream product managers to deliver cross-value stream initiatives

+ Interface with business and leadership teams to share and evangelize roadmap

+ Partner with IT Product Management team members to hone the product management practice for IT at Twilio


Qualifications

Not all applicants will have skills that match a job description exactly.

Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply.

While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply.

If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.

We are always looking for people who will bring something new to the table!


+ Passion for building strong partnerships across the organization with demonstrated skill in engagement at any level of the organization

+ Strength in balancing multiple stakeholders and their needs with a focus on owning and curating a roadmap for their value stream that centers around the highest return on investment for Twilio

+ Demonstrated ability to own a portfolio of tools and partner with internal and vendor teams to deliver on the value stream roadmap

+ Experience with data and analytics solutions design and implementation

+ Success in delivering new product and value in an agile operating environment

+ Experience with and application of user centric design principles

+ Experience in business process mapping and process re-engineering

+ Ability to understand and speak to complex solution ecosystems with an ability to simplify and focus discussions

+ Passion for owning and evolving value stream strategic artifacts (vision, priorities, roadmap) with demonstrated excellence in evangelizing, gaining buy-in across an organization and delivering on the strategy


Desired:


+ Experience delivering product and value in a Scaled Agile methodology

+ Prior role(s) in Business Systems Analysis

+ Experience establishing and curating a portfolio of productivity and collaboration solutions




Location

This role will be remote in Colombia

Travel

We prioritize connection and opportunities to build relationships with our customers and each other.

For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

Offerings vary by location.

Deadline

The role will be open till 11/30/2025.

Twilio thinks big.

Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things.

That's why we seek out colleagues who embody our values — something we call Twilio Magic (https://www.twilio.com/company/values) .

Additionally, we empower employees to build positive change in their communities (https://twilio.org/support-and-resources/impact-fund) by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

(https://www.twilio.com/company/jobs#open-positions)

Twilio is proud to be an equal opportunity employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Required Skill Profession

Other General