Principal Program Manager

Job description

Overview
How You'll Make an Impact
We're seeking a passionate and experienced Principal Program Manager to join our Epsilon Product Engineering Project Management Office.

This role will support Epsilons efforts of evolving our marketing technology suite of SaaS products.

You'll be working with our Customer Data Platform (CDP) and Messaging (Marketing Hub) teams, helping drive quarterly planning (we call continuous business and systems refinement sessions), milestones, track & communicate progress and risks, manage critical initiatives, communicate across stakeholder and execution teams, and oversee the end-to-end health of the two products.



As a Principal Program Manager, you'll drive continuous operational excellence in delivering new capabilities to our products, identifying and resolving process improvements.

You'll manage and drive multiple cross-functional internal programs and initiatives at once to deliver the solutions needed for business growth.

To succeed, you must be able to work independently, troubleshoot issues as they arise, adapt to agile environments, and communicate all initiative stages to key stakeholders.

A key responsibility is working within our established process framework to meet milestones.



What You'll Achieve

• Work with geography distributed members of the Product, Platform, Architecture, Engineering, Product Design, and Decision Sciences organizations to manage the most critical organizational initiatives and set of product operational processes (quarterly planning, cross-product dependencies, critical production bug resolution, etc.)
• Collaborate with multiple cross-functional teams to enhance current capabilities and drive the execution of the product roadmap.
  
  
• Pull, analyze and communicate quarterly commitment metrics; maintain a confluence wiki and communicate the decisions, risks, blockers, completed features/capabilities, tradeoffs, new requests and releases.
  
  
• Proactively identify, manage and coordinate cross-product dependences across the products; ensure alignment and visibility.
  
  
• Comfortable with managing and evolving processes (including concept ideation, development, feature enhancements, production service level agreements, and priority tradeoffs).
  
  
• Facilitate recurring meetings, including monthly leadership meetings, with stakeholders and leadership to review progress, cross-product dependencies, risk mitigations, and action plans for resolution.
  
  
• Maintain a clear and reasonable vision of next steps and the big picture during meetings, capture and distribute action items, and follow up post-meeting.
  
  
• Partner with Engineering and Product Management leads to ensure strategic alignment on priorities and deliverables, fostering a unified approach to product development.
  
  
• Hold cross-functional teams accountable through influence.
  
  
• Integrate change management plans with program and initiative plans.
  
  
• Streamline processes, simplify execution, track, and manage quarterly goals.
  
  
• Work closely in partnership with:
  • Product Management to understand upcoming roadmap priorities
  • Platform and Scrum Leads to understand dependencies, deadlines and risks
  • Engineering to understand the required architecture needed to achieve the product roadmap and operational scalability of the existing platform
  • Product Support and Delivery for critical production issues
  • Sales, Delivery, and Product Leads to track upcoming client integrations and pipeline & communicate production releases/capabilities/progress
• Work with and align external products, platforms, delivery teams on cross dependencies, expectations, and issue resolution
• Manage cross-program initiatives and multiple initiatives (projects)
• Work across multiple time zones with distributed international teams

Who You Are

• Excellent and versatile communication skills: Can comprehend complex technical concepts and effectively communicate them in simple, accessible language to diverse audiences.
  
  
• Capable of earning trust and influencing stakeholders without formal authority to achieve required results
• Experience working in a complex, matrixed environment, managing multiple stakeholders, with demonstrated experience delivering within an agile and product framework
• Skilled listener and communicator, both verbally and in writing, who can engage colleagues and stakeholders with confidence
• Experience troubleshooting issues with excellent problem-solving skills, including appropriate communication and resolution
• Comfortable working in an adaptive environment where change is embraced, and priorities quickly shift due to industry, product, or user needs
• 6 to 10 years' project management experience in software or product development with increasing level of responsibility, preferably in a product, SaaS, marketing technology, or advertising technology organization
• Proficient with collaboration tools including Jira, Confluence, and Microsoft Office applications
• Experience with PowerBi, is a plus
• Experience with Scaled Agile Framework, is a plus
• Experience working in a SaaS product and/or shared services, is a plus
• Experience working with Customer Data Platforms, Email Service Provider space is a plus

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.



Base Salary: $139,300 - $223,800

Actual compensation within the range will be dependent upon, but not limited to the individual's skills, experience, qualifications, location and application employment laws.

The salary pay range is subject to change and may be modified at any time.

Additional Information
When You Join Us, We'll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem.

For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice.

1 View of their universe of potential buyers.

1 Vision for engaging each individual.

And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology.

We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements.

Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.

Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers.

We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices.
  
  We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first.

Our benefits encompass a wide range of offerings, including but not limited to the following:

• Time to Recharge: Flexible time off (FTO), 15 paid holidays
• Time to Recover: Paid sick time
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.



Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law.

Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance.

Applicants with criminal histories are welcome to apply.

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