Principal Program Manager

Job description

We are seeking a Principal Program Manager – GTM/CX Portfolio to lead portfolio planning, initiative prioritization, and executive engagement across our global Go-to-Market (GTM) and Customer Experience (CX) organization.

This role is responsible for managing the end-to-end GTM/CX portfolio—overseeing work intake, sequencing, and resourcing of initiatives—while also driving adoption of internal change management processes.

You will serve as the orchestrator of executive-facing forums such as Quarterly Business Reviews (QBRs), All-Hands, and leadership alignment sessions, ensuring clarity, accountability, and measurable business outcomes.

The ideal candidate brings deep program and portfolio management expertise, proven success scaling process adoption, and experience driving GTM or CX transformation in a high-growth technology company.

Your Impact

A.

Portfolio Management & Strategic Planning

• Lead GTM/CX portfolio planning across strategic initiatives, ensuring alignment with company priorities
• Manage the work intake and prioritization process, ensuring new requests are evaluated, sequenced, and resourced effectively
• Partner with GTM and CX leaders to define priorities, allocate resources, and forecast capacity
• Drive portfolio governance and provide clear visibility to executives on progress, trade-offs, and risks
• Develop executive-ready presentations and materials to support portfolio reviews and strategy discussions

B.

Change Management & Process Adoption

• Drive adoption of internal GTM/CX change management processes
• Partner with business leaders, field operations, and enablement to ensure consistent use of new processes and tools
• Monitor adoption, identify friction points, and implement improvements to increase compliance and effectiveness
• Embed accountability and feedback loops to ensure processes deliver measurable business impact

C.

Executive Alignment & Communication

• Orchestrate key executive forums, including GTM/CX QBRs, All-Hands, and leadership alignment sessions
• Partner with functional leaders to shape agendas, curate insights, and ensure clarity of message to stakeholders
• Deliver crisp, compelling updates to C-level executives and senior leadership on GTM/CX portfolio health and strategic outcomes
• Build strong narratives that connect portfolio initiatives to business results, customer impact, and field productivity

Your Experience 

• Must have 12+ years of program/portfolio management or strategy experience, preferably in GTM or CX functions at a SaaS or enterprise technology company with Bachelors degree in relevant field.
• Strong background in portfolio planning, work intake/prioritization, and executive communications
• Demonstrated success driving adoption of internal processes and frameworks across large global teams
• Experience in leading change management initiatives by partnering with stakeholders to drive adoption of new processes and tools, monitoring effectiveness, and embedding accountability for measurable business impact
• Experience running executive forums such as QBRs, All-Hands, or cross-functional leadership sessions
• Proven ability to operate at both strategic and execution levels, balancing detail with big-picture thinking
• Excellent communication and presentation skills—able to influence C-level executives and cross-functional stakeholders
• Strong problem-solving skills; comfortable navigating ambiguity and building clarity through structure
• Consulting background or experience in large-scale GTM/CX transformations a plus
• Located in bay area to be onsite.

The Team

As part of the broader Business Transformation Office within IT, this role partners deeply with GTM leadership and functional owners to deliver programs that drive top-line growth and GTM effectiveness.

You’ll join a dynamic and collaborative team of strategic thinkers, problem-solvers, and builders who are committed to making a measurable impact across the business.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location.

For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be $155000 - $251000/YR.

The offered compensation may also include restricted stock units and a bonus.

A description of our employee benefits may be found .

Our Commitment



We’re problem solvers that take risks and challenge cybersecurity’s status quo.

It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability.

If you require assistance or accommodation due to a disability or special need, please contact us at  .

Palo Alto Networks is an equal opportunity employer.

We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship?: Yes

Required Skill Profession

Other Management Occupations