Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Principal Support Engineer.
United States Jobs Expertini

Urgent! Principal Support Engineer Job Opening In Austin – Now Hiring SonarSource

Principal Support Engineer



Job description

What You Will Do Daily:

  • You will manage the full lifecycle of employee IT support, from onboarding to offboarding, for a global company.

    This includes handling IT equipment logistics, user access management, and ensuring data integrity.
  • You'll serve as a senior point of contact for daily IT incidents and service requests, resolving issues, and identifying long-term solutions.

    Your role involves providing on-site and remote support, including potential travel to different office locations to assist with expansions or cover absences.
  • A key part of your work will be creating and maintaining comprehensive documentation to empower users and streamline internal processes.

    You'll also manage relationships with IT vendors and drive continuous improvement by analyzing support data to enhance tooling and policies.

    Finally, you'll oversee physical security systems, such as access control and security cameras.
  • The Experience You Will Need:

  • 10+ years of progressively responsible experience in a technical support or engineering role.

    This is a senior position influencing global strategy; it requires a deep, proven track record in global, fast-moving organizations.
  • Proven ability to handle complex, high-profile, and critical customer issues.

    This includes managing and driving a resolution for technical problems that have been escalated through multiple tiers of support.
  • Demonstrated experience in a leadership or mentorship capacity.

    This is crucial.

    The Principal Engineer isn't just an individual contributor; they are a knowledge multiplier who trains and elevates the skills of others on the team.
  • Experience in a problem prevention and root cause analysis role.

    A Principal Engineer doesn't just fix problems; they identify and address the underlying issues to prevent them from recurring.

    This includes analyzing trends, identifying system bottlenecks, and proposing long-term solutions.
  • Experience in creating and implementing support processes and best practices.

    This includes developing internal documentation, standard operating procedures, and knowledge base articles that improve team efficiency and customer outcomes.
  • Demonstrated success in leading and driving continuous improvement efforts.

    This could be a project to automate a repetitive task, improve incident response time, or streamline a troubleshooting process.
  • The Technical Expertise You Will Need:

  • Deep Subject Matter Expertise (SME): Possesses an expert-level understanding of end-user infrastructure and corporate domain architecture.
  • Advanced Troubleshooting and Debugging: Ability to navigate complex systems, analyze logs and traces, develop ad hoc reporting.
  • System-Level Thinking: deep architectural views of how different systems and components interact with each other to provide a service to our internal customers.

    This is about seeing the big picture of the IT infrastructure, not just a single endpoint.
  • Automation and Scripting: familiar with at least one scripting language (e.g., Python, PowerShell) to automate tasks, create diagnostic tools, and improve operational efficiency.
  • Cloud and Infrastructure Knowledge: A strong understanding of cloud platforms (AWS, Azure, GCP), virtualization, networking, and security concepts.
  • Familiarity with evaluation and support of AI tools for Helpdesk and Customer workflows.
  • Data Analysis: passion for analyzing available data and system metrics (e.g., using tools like Datadog, Splunk) to identify trends, pain points, and areas for improvement.
  • The Leadership Experience You Will Need:

  • Mentorship and Coaching: Track record of success teaching, guiding, and developing the skills of junior and senior support engineers.
  • Strategic Communication: Excellent written and verbal English communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences, including senior leadership and customers.
  • Proactive and Self-Driven: A self-starter who takes ownership of issues and actively seeks out opportunities to improve processes and prevent future problems.
  • Consensus Building: The ability to lead and influence diverse technical solution teams, building consensus across multiple viewpoints and priorities.
  • Why You Will Love It Here:

  • Our culture and mission set us apart.

    We have a dynamic work culture that values respect and kindness and embraces the right to fail (and get right back up again!).

  • Great people make a great company.

    We value people skills as much as technical skills and strive to keep things friendly while still being passionate leaders in our domains.

  • We have a flexible work policy that includes 3 days in-office and 2 days work-from-home each week for those located near our office locations; some locations such as Dubai, India, Japan and Australia operate fully remotely.
  • We have a growth mindset.

    We love learning and believe continuous education is critical to our success.

    In an ever-changing industry, new skills are necessary, and we're happy to help our team acquire them.
  • As the leader in our field, our products and services are as strong as our internal team members.
  • We embrace transparency with regular meetings, cascading messages and updates on the growth and success of our organization.
  • Benefits of Working with Sonar:

  • Flexible comprehensive employee benefit package.
  • We encourage usage of our robust time-off allocations.

    You will receive 23 days of PTO per calendar year (on a pro-rated basis depending on your employment start date), with additional time provided for sickness, life events and holidays.
  • We offer an exciting 401(k) plan that has a 4% match, fully vested on day one of participation.
  • Generous discretionary Company Growth Bonus, paid annually.

  • Fully paid parking in the heart of downtown Austin, Texas.
  • Global workforce with employees in 20+ countries representing 35+ unique nationalities.
  • We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.
  • Monthly catered events, and team events.
  • We Value Diversity, Equity, and Inclusion:At Sonar, we believe that our diversity is our strength.

    We are a global company that values and respects different backgrounds, perspectives, and cultures.We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best.

    We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


    Required Skill Profession

    Computer Occupations



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Principal Support Potential: Insight & Career Growth Guide


    • Real-time Principal Support Jobs Trends in Austin, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Principal Support in Austin, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 57361 jobs in United States and 626 jobs in Austin. This comprehensive analysis highlights market share and opportunities for professionals in Principal Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Principal Support Engineer Job?

      Great news! is currently hiring and seeking a Principal Support Engineer to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SonarSource adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for Principal Support Engineer Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Austin. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Principal Support Engineer?

      Key qualifications for Principal Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Principal Support Engineer?

      To improve your chances of getting hired for Principal Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Principal Support Engineer Job Success
      SonarSource interview tips for Principal Support Engineer

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the SonarSource's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Principal Support Engineer interview at SonarSource, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SonarSource's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Principal Support Engineer Positions

      Setting up job alerts for Principal Support Engineer is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!