Principal, Technical Architect (Technical Advisor, Customer Experience)

Job description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.

But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally.

Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them.

Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light.

You won’t have to look to find growth opportunities—ready or not, they’ll find you.

From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business.

Join over 5,000 people across the globe who think that’s work worth doing.

**Principal, Technical Architect (Technical Advisor)**

**Why We Have This Role**

The Implementation Team at Qualtrics is the first point of contact for new clients, and the solutions we deliver set the foundation for a lasting partnership.

We need a Technical Architect who can serve as a trusted advisor, understanding our clients' goals and challenges and then designing and recommending solutions.

You’ll be at the heart of the partnership, ensuring a smooth onboarding experience and working with internal teams to drive improvements and enhancements.

**How You’ll Find Success**

The right person for this role will excel at these behaviors:

+ Creative and Analytical Problem-Solving: You can design end-to-end solutions for enterprise programs that deliver important business outcomes for our clients by integrating Qualtrics functionality with external client systems.
+ Technical Acumen: You have deep knowledge of SAAS products, including their dependencies, risks, and limitations, and you can advise clients on best practices and design decisions.
+ Mentoring and Coaching: Guide team members through problem-solving and solution design.

Mentor junior team members to accelerate their growth and development.
+ Effective Communication: You are a superb communicator who can manage relationships with senior technical and non-technical stakeholders.
+ Project Management: You can effectively juggle multiple project workstreams by proactively communicating and ruthlessly prioritizing.
+ Client Advocacy: You are passionate about providing a world-class experience for our clients and are an internal advocate for their needs.

**How You’ll Grow**

In this role, you will have the opportunity to:

+ Figure out how to deliver real value to our customers through our product.
+ Continually deepen your product knowledge and learn new technologies.
+ Guide and mentor team members through problem-solving and solution design.
+ Partner with Product Management and Engineering teams to solve implementation challenges and drive Product improvements.

**Things You’ll Do**

+ Own the Technical Program: Fully design and own end-to-end product solutions and technical architecture for enterprise Experience Management programs.

Partner with Engagement Managers to manage technical aspects of an implementation from beginning to end.
+ Be a Technical and Product SME: You will be who our clients and internal teams look to when they can’t solve a problem themselves, or they need trusted advice in considering multiple options.
+ Support Sales and Product Teams: Help the sales team with large, complex deals and work with the product team to improve features.
+ Mitigate Risk: Foresee and plan for technical risks and limitations within enterprise programs.

**What We’re Looking For On Your Resume**

We're looking for someone who has:

+ Experience solving business problems with software solutions
+ Experience managing enterprise level projects with multiple workstreams
+ Experience designing end-to-end solutions for enterprise programs that integrate software platforms with external systems or applications.
+ Superb problem-solving and communication skills
+ Intermediate proficiency in Javascript and HTML/CSS (or similar programming languages) to design custom code solutions.
+ The skills needed to excel in this role are typically acquired over a 6-10 year career in technical, consulting, or client facing software/solution roles

**What You Should Know About This Team**

+ We establish the client relationship and set the tone for a successful partnership.
+ We are trusted advisors who listen carefully to our clients and recommend solutions to the challenges they face.
+ We're a fast-growing team that drives operational improvements and product enhancements based on client feedback.

**Our Team’s Favorite Perks and Benefits**

+ Comprehensive benefits package including medical, dental, vision, life insurance, and wellness programs
+ Access to global and regional employee resource groups (Q-Groups) promoting diversity and inclusion
+ Regular team events, learning stipends, and a modern, collaborative office environment
+ Recognized for company culture, leadership, and diversity with multiple Best Places to Work awards
+ Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
+ $1800 Experience bonus to be used for an “Experience” of your choosing
+ 6 weeks parental leave for all parents, with an additional 6-8 weeks for birthing parents.

Parents can also take advantage of our 4 week part-time transition period back to work.
+ Other parental benefits include fertility coverage of two cycles of fertility assistance, adoption assistance, cloud village daycare within walking distance of Provo office, Milk Stork for shipping breast milk home when you are traveling

**The Qualtrics Hybrid Work Model** : Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.

These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation.

For the rest of the week, work where you want, owning the integration of work and life.

_Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic._

_Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act (https://www.dol.gov/agencies/whd/posters/fmla) ,Equal Opportunity Employment (https://www.eeoc.gov/poster) ,Employee Polygraph Protection Act (https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act)_

_Qualtrics is committed to the inclusion of all qualified individuals.

As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know._

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_For full-time positions_ , this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience.

A sign-on bonus and restricted stock units may be included in an employment offer.

Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus.

For a detailed look at our benefits, visit Qualtrics US Benefits (https://www.qualtrics.com/careers/us/en/us-benefits) .

Washington State Annual Pay Transparency Range

$141,000—$202,000 USD

Required Skill Profession

Other General