Principal, Technical Program Manager

Job description

**Position Summary...**

**What you'll do...**

Are you passionate about driving transformative SRE programs that elevate the reliability, scalability, and efficiency of platforms supporting millions of Walmart customers and associates worldwide?

As a Principal Technical Program Manager in Customer Engagement Services (CES) Tech Org, you’ll lead and coordinate critical initiatives to enhance our infrastructure’s robustness and automation.

You’ll define program strategies, align operational priorities, and manage the end-to-end execution of projects that embed reliability best practices into our technology landscape.

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f you thrive on orchestrating reliability at scale, working with engineering, product, and business teams, and making an outsized impact through operational excellence, this is your opportunity to steer with vision and purpose.

The ideal candidate will have 10+ years of experience in technical program management within large-scale, highly available environments, demonstrating expertise in steering and delivering Site Reliability Engineering (SRE) initiatives that ensure operational excellence and resilience.

**About Team: Customer Engagement Services - Technology**

The CES team crafts best-in-class customer service experiences for hundreds of millions of Walmart customers and service agents across the globe.

Our group of software engineers, SREs, and data scientists is at the frontier of GenAI technology in complex enterprise environments.

The CES Technology team is part of the Enterprise Business Systems organization in Walmart Global Tech.

We partner closely with product, business, and UX teams to deliver significant, measurable business value.

Our mission is to help customers save money and live better—ensuring reliability is at the core of every experience.

**What you'll do:**

* Lead end-to-end SRE program management, driving the planning, execution, and delivery of initiatives focused on reliability, incident management, and operational automation.

· Develop and maintain SRE program roadmaps, timelines, and measurable outcomes, ensuring alignment with business objectives and technology strategy.

· Facilitate cross-functional collaboration across engineering, operations, product, and business teams to embed SRE practices into system design, deployment, and operations.

· Drive the adoption of observability, monitoring, and incident response frameworks that enable proactive detection, rapid resolution, and continuous improvement for critical customer service platforms.

· Assess reliability risks and develop mitigation strategies to ensure high availability, disaster recovery, and minimal business disruption.

· Define, track, and communicate SLIs, SLOs, and SLAs to stakeholders, fostering a shared understanding of reliability goals and progress.

· Oversee and drive blameless post-incident reviews and retrospectives, ensuring learnings are translated into actionable improvements and a culture of operational excellence.

· Report program status, reliability metrics, and impacts to leadership, ensuring visibility and alignment on priorities and results across the organization.

**What you'll bring:**

· 10+ years of experience managing large-scale, complex technical programs, with a strong focus in SRE, reliability, or cloud platform operations and optimizations.

· Proven success in defining, launching, and scaling SRE programs, including automation, monitoring, and incident management initiatives.

· Excellent judgment in balancing reliability, technical, and business priorities across diverse stakeholder groups.

· Deep expertise in program management methodologies, risk management, process optimization, and reliability engineering practices.

· Exceptional communication and collaboration skills, with a demonstrated ability to influence and unify engineering, business, and leadership teams around SRE objectives.

· Experience coaching and mentoring teams in SRE disciplines, fostering a culture of learning, accountability, and operational rigor.

· A growth mindset and eagerness to explore new technologies, frameworks, and practices that advance reliability and operational excellence at scale.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.

The amount you receive depends on your job classification and length of employment.

It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.

Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .

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The annual salary range for this position is $110,000.00-$220,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Stock
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**Minimum Qualifications...**

_Outlined below are the required minimum qualifications for this position.

If none are listed, there are no minimum qualifications._

• Option 1: Bachelor’s degree in computer science, information technology, engineering, or related area and 6 years’ experience in engineering, engineering program management, technical program management, product management, or related area.
• Option 2: 8 years’ experience in engineering, engineering program management, technical program management, product management, or related area.

**Preferred Qualifications...**

_Outlined below are the optional preferred qualifications for this position.

If none are listed, there are no preferred qualifications._

Certification in Project Management., Master’s degree in Business Administration, with specialization in strategy, supply chain, finance, information systems, or related area and 4 years’ experience in product design., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.

The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

**Primary Location...**

800 Se J St, Bentonville, AR 72712-0000, United States of America
Walmart, Inc.

is an Equal Opportunity Employer- By Choice.

We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them.

That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

Required Skill Profession

Other General