Principal Technical Program Manager Customer Experience Platform (Hybrid Seattle)

Job description

Job Description
We’re seeking a Principal Technical Program Manager (TPM) to lead high-impact, cross-functional initiatives that elevate the fashion shopping experience and accelerate speed-to-market.

In this pivotal role, you’ll own end-to-end program strategy—partnering with teams across business, product, engineering, store operations, and external vendors to deliver scalable omni-channel solutions.

Your work will shape the way customers discover, shop, and engage with our brand.

The ideal candidate thrives in a fast-paced, style-driven environment and embraces ambiguity with confidence.

You’re energized by fashion trends and customer insights, with a bias for action and a sharp eye for opportunity.

Comfortable exploring uncharted spaces, you dive deep into data to align digital and retail strategies with business goals.

You’ll collaborate with senior leaders across functions—from design to merchandising to tech—balancing priorities and driving timely execution of initiatives that elevate the customer experience and shape the future of fashion retail.If you're passionate about transforming fashion retail through innovative solutions and creating seamless, trend-driven shopping experiences, we’d love to connect with you.


Key Job Responsibilities:

+ End-to-End Program Leadership (Inception to Delivery)- Lead large-scale, high-impact, cross-functional programs from ideation through delivery, aligning business goals with technical execution across the customer experience platform.

+ Stakeholder Engagement -Partner with senior leaders across business product and tech domains to align on priorities.

Influence teams with transparency and clarity, even without direct authority.

+ Technical Strategy Alignment- Translate high-level business goals into technical execution plans.

Advocate for scalable architecture, platform modularity, and system resiliency.

+ Operational Excellence & Troubleshooting - Utilize observability tools like New Relic, Splunk, and Quantum Metric for issue detection and resolution.

Deeply understand system health, user behavior, and performance bottlenecks to proactively guide teams.

+ Data-Driven Decision Making - Leverage analytics, customer insights, and performance metrics to make informed program decisions.

Establish feedback loops to continuously optimize tech stacks and experiences.

+ Risk & Dependency Management -Anticipate and mitigate potential risks and bottlenecks early.

Coordinate across engineering, product, and external teams to manage complex dependencies.


You own this if you have:

+ A minimum of 10 years of experience in Technical Program Management with a proven track record of leading large-scale programs and initiatives.




+ Bachelor’s degree in information technology, Computer Science, Data Science or related experience required.




+ Proven track record in defining and driving strategic program roadmaps, with the ability to shape and communicate a compelling vision for future product evolution and delivery.

+ Having the ability to manage the entire product lifecycle from concept through launch and beyond.




+ Experience with feature delivery and making tradeoffs of a product, demonstrating an adeptness at balancing product requirements, user needs, and technical constraints.




+ Strong analytical and quantitative skills, with the ability to use data and metrics to back up assumptions and recommendations and drive actions.




+ Excellent communication and leadership skills, effectively articulating ideas to technical and non-technical stakeholders and leading cross-functional teams towards common goals.




+ Experience in leading and mentoring a team of business, product, engineering and program or related roles, fostering a culture of innovation and accountability.




+ Familiarity with the latest trends and technologies in customer experience domain, with the ability to leverage technology to solve complex problems and improve customer experience.





We’ve got you covered…


Our employees are our most important asset and that’s reflected in our benefits.

Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources


A few more important points...


The job posting highlights the most critical responsibilities and requirements of the job.

It’s not all-inclusive.

There may be additional duties, responsibilities and qualifications for this job.


Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.


Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .




Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state.

Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.




© 2022 Nordstrom, Inc


Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.




Pay Range Details


The pay range(s) below has been provided in compliance with state specific laws.

Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$191,000.00 - $297,000.00 Annual


This position may be eligible for performance-based incentives/bonuses.

Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

Eligibility requirements may apply based on location, job level, classification, and length of employment.

Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf



About Us


We’re a fast-moving fashion company that started as a shoe store in 1901.

This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers.

We empower our people to be innovative, creative and focused on providing the best service to our customers.

Through it all, we remain committed to leaving the world better than we found it.


Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team.

We reward great work, promote from within and celebrate diversity.




CUSTOMER OBSESSEDWe strive to know our customers better than anyone else.

We listen, anticipate, build trust and move with speed to deliver on their needs.


OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.




CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions.

We unlock potential to be bold, think big and inspire innovation.




HERE TO WINWe’re committed to delivering results, both today and tomorrow.

We win as a team by supporting and challenging one another to be better every day.


WE EXTEND OURSELVESWe treat each other with respect and kindness.

We do the small things that make a big difference.

We create a welcoming environment, helping people feel connected, valued and part of one community.


Come on! Join us!

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