Urgent! Principal UX Designer, Amazon Customer Service Job Opening In Austin – Now Hiring Confidential
At Amazon, we strive to be Earth's most customer-centric company.
The Amazon Customer Engagement Technologies (CET) UX team is key to that mission, defining UX both for customers and the customer service associates who help them.
When our customers have problems, we make solutions self-evident, and when they need additional help, we ensure the best possible automation and human support.
You will be responsible for designing next- generation experiences that enable customer service associates to efficiently resolve our customers’ issues.
Many of your projects will involve developing generative AI solutions to improve the customer experience.
You will help enable LLMs to author content to ensure every customer and associate gets exactly what they need, when and where they need it.
Your work will provide AI assistance to help Amazon's customers receive consistent and quicker resolutions while empowering associates with the assistance they need.
Key job responsibilities
- Design innovative machine learning-powered interfaces focused on customer problem-solving
- Create user-centered designs incorporating telemetry data, customer feedback, and technical parameters
- Develop best-in-class user interface designs, flows, and interaction models
- Build lightweight prototypes and design deliverables in a fast-paced environment
- Collaborate with and influence product management, engineering, and UX leaders from concept to launch
- Create process flows, wireframes, and visual mockups to communicate interaction behaviors
- Design UI architecture and interaction flows based on business requirements
- Present design solutions to stakeholders including executives for review
- Analyze interface challenges and develop measurable business-focused solutions
- Partner with business teams to define use cases and high-level requirements
- Translate abstract concepts into concrete, data-driven design solutions
- Mentor UX teammates
- Help raise the bar on UX design in Amazon
A day in the life
You are an experienced Principal UX Designer with strong user interface design skills and a desire to go deeply into understanding customer needs, then applying these insights to everything you do.
You are able to focus on big-picture initiatives while also identifying and addressing crucial details.
You are a systems-oriented thinker, who is happiest when solving ambiguous and multi-faceted problems.
You love the challenge of simplifying highly technical problems in elegant ways that make customer experiences effortless and intuitive.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets.
If you’re passionate about this role and want to make an impact on a global scale, please apply!
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children.
Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include:
1.
Medical, Dental, and Vision Coverage
2.
Maternity and Parental Leave Options
3.
Paid Time Off (PTO)
4.
401(k) Plan
About the team
The Customer Service UX team is made up of a diverse group of UX designers, researchers, writers, and program managers with a shared mission to make every experience we design intuitive, effortless, seamless, and empathetic.
We trust each other, collaborate regularly, and work to ensure we all raise the bar on UX quality.
We work hard, but also work hard to support each other, remain genuine, and create a positive culture of balance between work and the rest of life.
BASIC QUALIFICATIONS
- 12+ years of design experiencePREFERRED QUALIFICATIONS
- Experience with UX design of complex workflows✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Principal UX Potential: Insight & Career Growth Guide
Real-time Principal UX Jobs Trends in Austin, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Principal UX in Austin, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 22973 jobs in United States and 441 jobs in Austin. This comprehensive analysis highlights market share and opportunities for professionals in Principal UX roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Confidential is currently hiring and seeking a Principal UX Designer, Amazon Customer Service to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Principal UX Designer, Amazon Customer Service Jobs Austin.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Principal UX Designer, Amazon Customer Service Jobs United States varies, but the pay scale is rated "Standard" in Austin. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Principal UX Designer, Amazon Customer Service typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Principal UX Designer, Amazon Customer Service, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Principal UX Designer, Amazon Customer Service interview at Confidential, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Principal UX Designer, Amazon Customer Service is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!