Urgent! Problem Support Manager Job Opening In Ashburn – Now Hiring NANA Regional Corporation
Manages the design, implementation of information technology infrastructure, including computer application systems, computer and communication systems, network and related systems.
**Responsibilities**
+ Manages the hardware and software inventory and procurement.
+ Develops analytical and reporting tools, feasibility studies, and recommendations for enhancements to the information technology infrastructure and its supporting hardware and software.
+ Comprehensive knowledge of the field's concepts and principles.
+ Leads and directs the work of other employees and has full authority for personnel decisions.
+ Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies.
+ Responsible for managing the lifecycle of all network infrastructure problems.
+ Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors.
+ Responsible for performing trend analysis of incidents to prevent future incidents from happening.
+ Responsible for problem identification, recording, investigation and diagnosis.
+ Responsible for communicating with the CBP Problem Manager and other GSs for all problems.
+ Will act at the contract Point of Contract (POC) for all Problem oversight and coordination.
+ Responsible for the effective implementation of the CBP Problem Management process and for ensuring that problems are managed and reported in accordance with the CBP Problem Management process.
+ Responsible for ensuring that all problems are properly resolved and closed.
+ Responsible for providing recommendations to the CBP Problem Manager for the on-going improvement of the Problem Management Process.
**Qualifications**
The Problem Support Manager highly desired qualifications are:
+ An active DoD Secret Clearance is required for consideration.
+ Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA.
+ Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
+ A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
+ Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
+ Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
+ Showcase leadership abilities by managing projects and teams.
+ Be proficient in project management and have knowledge of security and compliance issues.
**Job ID**
2025-19865
**Work Type**
On-Site
**Company Description**
**Work Where it Matters**
Tuvli, an Akima company, is not just another federal IT contractor.
As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At Tuvli, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
**For our shareholders** , Tuvli provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
**For our government customers** , Tuvli ensures that solutions are strictly aligned with agency processes and desired program outcomes while delivering the best value for technology investments.
**As a Tuvli employee** , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values.
You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws.
All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.
If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).
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Unlock Your Problem Support Potential: Insight & Career Growth Guide
Real-time Problem Support Jobs Trends in Ashburn, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Problem Support in Ashburn, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 60672 jobs in United States and 38 jobs in Ashburn. This comprehensive analysis highlights market share and opportunities for professionals in Problem Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! NANA Regional Corporation is currently hiring and seeking a Problem Support Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Problem Support Manager Jobs Ashburn.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NANA Regional Corporation adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Problem Support Manager Jobs United States varies, but the pay scale is rated "Standard" in Ashburn. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Problem Support Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Problem Support Manager interview at NANA Regional Corporation, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NANA Regional Corporation's products or services and be prepared to discuss how you can contribute to their success.
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