Urgent! Process Architect Senior Manager - Service Delivery Generalist Job Opening In Dallas – Now Hiring Equinix
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Equinix is the world’s digital infrastructure company®, operatingover 260 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed.
Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions.
We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
The Senior Manager of Process Architecture for Service Delivery Generalist will lead process redesign and improvement initiatives specifically focused on enhancing service delivery operations with a focus on cross domain cohesion.
This role involves translating business objectives into optimal process designs in collaboration with product managers, product owners, and service teams.
The ideal candidate will possess extensive experience in gathering process information from subject matter experts across various business areas and translating it into documented process maps to ensure clear communication and alignment.
A customer-focused self-starter with exceptional problem-solving skills, proactivity, resourcefulness, and the ability to develop and implement creative process-centric solutions is essential.
The candidate should also have a proven track record of collaborating with cross-functional teams and driving the adoption of new processes to achieve desired outcomes.
This role will report into one of several Experience Product Managers.
Responsibilities
Process Design and Optimization
Lead the design and re-engineering of service delivery processes across multiple domains, to improve operational efficiency and scalability, aligning long-term strategies with organizational goals.
Utilize structured problem-solving methodologies (e.g., Six Sigma, Lean) to diagnose challenges, conduct root cause analysis, and develop sustainable solutions tailored to service delivery
Gather and analyze customer feedback through surveys and interviews to identify pain points and preferences in service delivery, translating insights into process improvements that enhance customer satisfaction and loyalty
Create and maintain comprehensive process documentation, including process maps and flowcharts, while utilizing advanced modeling techniques to visualize complex service delivery processes and their inter-dependencies
Ensure compliance with regulations and industry standards relevant to service delivery, identifying risks associated with process changes and developing effective risk mitigation strategies
Testing Strategy Development
Develop and execute comprehensive testing strategies for new service delivery processes and technology implementations, ensuring alignment with business requirements.
This includes creating detailed test cases and scenarios that cover all functional areas, leading functional, integration, and user acceptance testing (UAT), and analyzing results to provide actionable feedback to stakeholders for necessary adjustments
Change Management and Facilitation
Implement effective change management strategies for new service delivery processes and systems
Develop and lead training initiatives for service delivery staff as needed
Identify and address risks that hinder the adoption of new service delivery processes
Collaborate with senior leadership and stakeholders to define business needs, process requirements, and build consensus on strategic initiatives related to service delivery
Facilitate interactive workshops with cross-functional teams to brainstorm, map service delivery processes, and identify improvement opportunities, ensuring stakeholder alignment on objectives and outcomes
Performance / Risk Metrics and Reporting
Establish and monitor key performance indicators (KPIs) specific to service delivery processes to evaluate performance.
Analyze data to provide insights and recommendations for continuous improvement initiatives
Technology Strategy and Integration
Collaborate with IT and digital transformation teams to identify and implement innovative technology solutions that enhance service delivery process efficiency.
Ensure technology investments align with business objectives and deliver measurable value to service delivery operations
Contribute to a Culture of Continuous Improvement
Provide guidance and mentorship to junior process architects and business analysts within the service delivery team.
Foster a culture of continuous improvement and knowledge sharing within the team
Qualifications
8+ years leading cross-functional end-to-end process redesign, transformation, and improvement initiatives specifically in service delivery or related fields
Bachelor’s degree in a related field, as Business Administration, Operations Management, or a relevant discipline
Continuous Improvement Certification - Lean Six Sigma or Lean Practitioner preferable, with a focus on service delivery processes
Demonstrated ability to translate process improvement opportunities in service delivery into simple, practical actions, while aliging with cross domains, that enhance operational efficiency and customer experience
Success at leading cross-functional workshops and alignment events focused on service delivery processes and cross-domains
Demonstrated success influencing senior leadership decision-making, facilitating problem-solving, and mediating conflict within the context of service delivery operations
Strong understanding of key performance indicators (KPIs) relevant to service delivery, with the ability to establish metrics that drive continuous improvement and enhance customer satisfaction
Proven track record of managing customer relationships effectively, ensuring that customer needs are met and expectations are exceeded throughout the service delivery lifecycle
Demonstrated ability to take ownership of work, work autonomously with minimal oversight, and be proactive with communications and task prioritization
Strong business acumen and analytical skills, with the ability to use data to drive insights and action specific to service delivery processes and their impact on overall business performance
Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders across various functions and levels within the organization, particularly in customer-facing roles
Experience in developing training materials and conducting training sessions for service delivery staff to ensure effective adoption of new processes, tools, and best practices in service delivery
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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Unlock Your Process Architect Potential: Insight & Career Growth Guide
Real-time Process Architect Jobs Trends in Dallas, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Process Architect in Dallas, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 31321 jobs in United States and 511 jobs in Dallas. This comprehensive analysis highlights market share and opportunities for professionals in Process Architect roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Equinix is currently hiring and seeking a Process Architect Senior Manager Service Delivery Generalist to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Equinix adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Process Architect Senior Manager Service Delivery Generalist Jobs United States varies, but the pay scale is rated "Standard" in Dallas. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Process Architect Senior Manager Service Delivery Generalist typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Process Architect Senior Manager Service Delivery Generalist interview at Equinix, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Equinix's products or services and be prepared to discuss how you can contribute to their success.
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