Urgent! Product Manager - Apple Store Online, Customer Support Shopping Applications Job Opening In Austin – Now Hiring Apple
**Weekly Hours:** 40
**Role Number:** 200621793-0157
**Summary**
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries.
It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.
At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
Here on the Apple Store Online team, we are responsible for Apple’s largest store.
Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are.
Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive.
To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.
Our team within Apple Store Online is responsible for delivering scalable, efficient, and customer centric technical solutions to serve our Retail Customers and Call Center Specialists globally.
We continuously pursue excellence by evaluating and rethinking the customer journey through the online shopping experience, including Digital Programs, Chat/Voice systems, Payments, Fulfillment, Delivery, and Customer Care.
This role looks beyond the immediate to thoughtfully innovate on the details employing the latest groundbreaking technology to elevate the shopping experience globally.
**Description**
In this individual contributor role, you will own a product portfolio and partner cross functionally to strategize and deliver projects and initiatives that drive a world class customer experience.
You will build new applications or features used by customers and Retail Contact Center (RCC) Specialists.
You will develop a deep understanding of the customer online journey and RCC community experience to design and analyze solutions and processes, including Generative AI and LLM capabilities.
You will turn these concepts into reality by collaborating across project management, engineering, AIML, design, and operational teams.
A successful candidate will be analytical, possess technical and business knowledge, and have a passion for crafting great experiences in a fast-paced environment.
A meticulous self-starter, proficient in dealing with ambiguity, and have the ability to communicate effectively across team members of varied levels, functional expertise, and technical proficiency.
Ability to influence partners, advocate for excellence, exhibit end-to-end ownership to support emerging issues and tasks, and deliver high quality products on time.
**Minimum Qualifications**
+ 4+ years of Product Management / Product Owner experience.
+ Record of leading sophisticated technical projects with direct ownership of a digital product.
+ Demonstrated ability to communicate effectively and influence at all levels of an organization.
+ BA/BS degree or 8+ years professional experience in a directly relatable role.
**Preferred Qualifications**
+ Experience with User Acceptance Testing (UAT) and standard methodologies.
+ Analytical abilities and capability to influence with data.
+ Solid understanding of and application of AI.
+ Demonstrated ability to communicate effectively and influence at all levels of an organization, whether with a peer or senior/exec level.
+ 7+ years Product Management or Owner experience.
+ Experience with E-commerce environment, specially in order and support processes, customer contact methodologies, contact center applications and processes.
+ Advanced knowledge of the software development lifecycle (SDLC) and Project and Product management methodologies (PMP, SCRUM/Agile, Waterfall).
+ Understanding of and application of AI within a contact center environment.
+ Capable of leading technical discussions involving software infrastructure/architecture, APIs, programming languages, and other technical subject matter.
+ Experience in one or more of the following UI/UX design areas.
+ MacOS experience.
Apple is an equal opportunity employer that is committed to inclusion and diversity.
We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
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Unlock Your Product Manager Potential: Insight & Career Growth Guide
Real-time Product Manager Jobs Trends in Austin, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Product Manager in Austin, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 428288 jobs in United States and 4180 jobs in Austin. This comprehensive analysis highlights market share and opportunities for professionals in Product Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Apple is currently hiring and seeking a Product Manager Apple Store Online, Customer Support Shopping Applications to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Apple adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Product Manager Apple Store Online, Customer Support Shopping Applications Jobs United States varies, but the pay scale is rated "Standard" in Austin. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Product Manager Apple Store Online, Customer Support Shopping Applications typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Product Manager Apple Store Online, Customer Support Shopping Applications interview at Apple, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Apple's products or services and be prepared to discuss how you can contribute to their success.
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