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Urgent! Product Manager, Conversational Support Job Opening In Austin – Now Hiring Apple
**Weekly Hours:** 40
**Role Number:** 200596834-0240
**Summary**
At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences.
From the moment a customer unboxes their device, our world-class Support team, AppleCare, is there to ensure millions of customers get the most from them for years to come.
At AppleCare, we strengthen the personal connection people have with their Apple products.
Large language models present an opportunity to transform customer engagement.
AppleCare is seeking a Product Manager, Conversational Support to drive key conversational products.
Our product managers act on a vision for simple, intelligent support across touchpoints.
And they recognize that value is measured as much by the people they influence as the results they deliver.
**Description**
As a Product Manager, Conversational Support for AppleCare, you will partner with business stakeholders, engineers, designers, and analysts to identify, define, scope, launch, and sustain generative AI capabilities and tools that both deliver remarkable customer experiences and make Apple better.
**Minimum Qualifications**
+ Bachelors degree and 6 years of experience launching cross-functional software development products, or 3 years and a Master's degree
+ Experience creating products or tools reliant on large language models (LLM)
+ Experience specifying and analyzing performance data to demonstrate impact and identify gaps and opportunities
+ Experience partnering with product designers and user researchers to create intuitive and easy-to-use interfaces
+ Familiarity with the technical basics of complex conversational systems, including core LLM concepts (RAG, fine-tuning, prompt engineering) and limitations, conversational capabilities (intent recognition, entity extraction), and technical elements (API integrations, JSON)
+ Demonstrated focus on customer and consumer experience
**Preferred Qualifications**
+ Bachelors degree and 8 years of experience launching cross-functional software development products, or 6 years and a Master's degree
+ Experience with conversation design, UX design
+ Experience with internal platform tools and products
+ Familiarity with customer support systems
+ Seeks to build strong relationships beyond your working team
Apple is an equal opportunity employer that is committed to inclusion and diversity.
We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
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Unlock Your Product Manager Potential: Insight & Career Growth Guide
Real-time Product Manager Jobs Trends in Austin, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Product Manager in Austin, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 433476 jobs in United States and 4287 jobs in Austin. This comprehensive analysis highlights market share and opportunities for professionals in Product Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Apple is currently hiring and seeking a Product Manager, Conversational Support to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Product Manager, Conversational Support Jobs Austin.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Apple adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Product Manager, Conversational Support Jobs United States varies, but the pay scale is rated "Standard" in Austin. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Product Manager, Conversational Support typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Product Manager, Conversational Support interview at Apple, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Apple's products or services and be prepared to discuss how you can contribute to their success.
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