Product Manager, Real Time Communications (Email)

Job description

Ready to be a Titan?
ServiceTitan has ambitions to become the Operating System of the Trades.

We spend every day trying to deliver the best experience possible to the hard working professionals of the Trades (HVAC, Plumbing, Electrical, etc.).

We are looking for a Product Manager to join our Real-Time Communications team.

This is a unique opportunity to impact the voice, messaging, and email communication tools that power critical interactions between ServiceTitan's customers and their clients.

As a Product Manager for Real-Time Communications (RTC), you will own and scale transactional email and messaging products that power critical customer communications.

You'll focus on feature delivery, email deliverability, compliance, and reliability while ensuring our email platform meets evolving customer needs.

This role is ideal for a developing product manager with strong technical aptitude, customer empathy, and an eagerness to grow into broader product ownership.

What you'll do:
Own a set of platform email and messaging features, ensuring deliverability, compliance, and customer impact.
Define and deliver features from start to finish with guidance, including bug fixes, enhancements, and compliance updates.
Conduct customer research, analyze usage patterns, and prioritize features that improve communication workflows.
Partner with engineering to scope and manage email-related API integrations, monitoring for reliability and performance.
Track compliance with CAN-SPAM and other email regulations, collaborating with legal and operations to ensure readiness.
Firm understanding of email authentication protocols (DKIM, SPF, DMARC, ARC, etc), IP and Domain reputation, bounce categorization, etc
Write clear user stories and requirements that support squad-level planning and execution.
Support release activities including documentation, training, and internal enablement.
Analyze product metrics (e.g., delivery rates, engagement) to inform decisions and improve user outcomes.
Actively seek feedback and reviews from senior level product managers to accelerate learning and reduce repeated mistakes.
What you'll bring:

2-4 years of product management, technical, or related experience; or Bachelor's in CS, Engineering, Business, or related field.
Familiarity with RESTful APIs and SaaS platforms; experience with messaging or email infrastructure a plus.
Demonstrated ability to manage multiple priorities and deliver on commitments.
Strong organizational and collaboration skills; able to build relationships across teams.
Data-driven mindset with the ability to analyze metrics and translate them into product improvements.
Clear communicator who can adapt messaging to technical and non-technical audiences.
Be Human With Us:

Being human isn't about checking every box on a list.

It's about the experiences we have, people we meet, and the perspectives we share.

So, if you have the skills but are hesitant to apply because of your background, apply anyway.

We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving.

We're in this together.

Come be human, with us.

What We Offer:
When you join our team, you're not just accepting a job.

You're making a career move.

Here's how we'll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work:

Flexible time off with ample learning and development opportunities to continue growing your career.

We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.

Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits : Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life : Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness.

We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great.

We strongly encourage people from underrepresented groups to apply.

We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees.

We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $113,100 USD - $151,300 USD.

Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process.

Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location.

In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Required Skill Profession

Advertising, Marketing, Promotions, Public Relations, And Sales Managers