Product Returns Program Manager

THE ROLE:

Join the global quality returns team as a Program Manager to support a rapidly growing new business.

The role will include designing and implementing new returns processes and procedures along with managing the governance and oversight of our 3rd party returns centers.

This role partners with AMD Manufacturing Team and Procurement Team to drive our Suppliers proactively to work towards AMD quality expectations and requirements.

We are in search of an experienced program manager with strong analytical, problem-solving and cross-functional collaboration skills.

Ability to work efficiently and manage effective relationships in a cross-functional organization to meet commitments for successful returns program management.

THE PERSON:

A strong communication, self-motivated, creative problem solver with a data centric mindset and strengths in time-management, cross-functional collaboration, and deep understanding of reverse supply chain processes including: inventory management, quality, materials management, and planning.

Must be self-directed and able to work in complex and dynamic ecosystems.

Must be efficient in managing time and resources in a fast-paced environment.

KEY RESPONSIBILITIES:

• Design and implement returns processes and procedures that adhere to internal policies and meet stakeholder requirements


• Provide oversight and governance of returns center processes and reporting


• Manage returns processes across a cross-functional / matrix organization


• Provide clear and timely communications to multiple stakeholders


• Possesses a thorough knowledge of the principles of project management and apply them effectively on small to large size projects


• Use a data centric approach to prioritize focus areas and drive continuous improvement


• Coordinate with Program Managers on priorities and deadlines


• Initiate changes to existing processes and methods to improve project and team efficiency


• Proactively involve team members in planning, decision-making and execution efforts


• Direct quality interface with contract manufacturing (CM) service providers.


• Ensure that CM suppliers have developed and executed manufacturing control plans to ensure compliance with product established specifications.


• Implement quality metrics to drive end-to-end continuous improvement.


• Identify systematic improvement opportunities and work with suppliers to establish yearly long-term improvement projects to reduce quality defects.


• Drive SPC compliance and improvement to reduce out of control conditions.


• Conduct yearly audits and line walks when required.


• Assess quality performance through quarterly quality score card process and communicate improvement direction.


• Train and develop supplier to comply to AMD's quality methodologies – 8D methodology/why-why analysis, responding to non-conformances, corrective action system, change management system.


• Manage customer and internal quality excursions escalation, driving supplier root cause and corrective and preventive actions using 8D approach/why-why analysis.


• Record, monitor, and report supplier activities not limited to excursion events to management on weekly basis.

PREFERRED EXPERIENCE:

• Project Management experience in returns processes at a hardware or electronics component manufacturer


• Previous experience managing and/or onboarding 3rd party partners and quality experience


• Quality Auditor certification is preferred.
  
  ISO9001, IATF16949, VDA6.3 etc.
  
  


• Advanced proficiency in quality tools (FMEA, PPAP, 8D) and statistical software (JMP).


• Knowledge of a wide variety of systems and processes (SAP, Salesforce, RMA)


• Experience working with teams across multiple geographic locations


• Comfortable with ambiguity and with the ability to adapt and be creative.


• Detail oriented, self-driven with a strong sense of pride and ownership.
  
  


• Strong organizational, problem-solving, interpersonal, presentation, written and verbal communication skills


• Demonstrated ability to build relationships and work effectively as a self-starter and as part of a team


• Programming skills such as Python and SQL are preferred.


• Fluent in both spoken and written English.
  
  

ACADEMIC CREDENTIALS:

• BS/BA or equivalent


• PMP / CPIM / CSCP or related certifications preferred

LOCATION:

Grapevine, TX

Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.

We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.