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Urgent! Product Specialist, Ads (Tech Support) Job Opening In Austin – Now Hiring Meta
**Summary:**
Meta is seeking a Product Specialist to join the Product Support & Insights (PSI) team within ISO (Integrity & Support Operations) Organisation.
PTS (Product & Technical Support) is made up of multiple teams that focus on alpha and beta product testing, operational and technical support for business products, data management, and scaling the process of measuring outcomes from Meta’s business products.
PSI is part of the PTS team that helps businesses through scaled service delivery & operations.
We combine experience in our products with operational and analytical skills to design and manage scalable processes that support millions of advertisers across dozens of complex products.
Our unique view on both product and service allows us to partner with teams across Meta to drive our business forward by representing the view of the customer and combining quantitative with qualitative signals to drive product improvements and scale operations.
**Required Skills:**
Product Specialist, Ads (Tech Support) Responsibilities:
1.
Become a subject matter expert on Meta’s Ads, Business, and Commerce products
2.
Leverage technical skill set and product experience to resolve complex customer issues or triage them to the appropriate Engineering team
3.
Continuously improve the end-to-end support funnel and the overall customer support experience by upskilling front-line agents and optimizing internal and external processes
4.
Identifying opportunities to improve product usability issues and influence Product and Engineering teams to address them
5.
Understand operational workflows, identify and define support tool needs to enable operational scaling and bring resolution closer to the customer
6.
Manage stakeholder expectations and communicate with internal teams and external customers to provide technical and business feedback as well as deliver technical solutions
**Minimum Qualifications:**
Minimum Qualifications:
7.
2+ years of relevant work experience in an operations, support, or product role within the ad-tech space
8.
Experience in translating product and technical concepts to technical and non-technical audiences
9.
Experience in communication and presentation skills, influencing cross-functional partners and leadership
10.
Experience with SQL and analytic dashboards to pull insights from data sets
11.
Experience working with cross functional teams such as Product and Engineering globally
12.
Basic understanding of web technologies (e.g., HTML, CSS, JavaScript, HTTP, etc.) and experience in technical troubleshooting
13.
Experience working in the advertising industry or related field
**Preferred Qualifications:**
Preferred Qualifications:
14.
Experience navigating complex cross-functional landscapes in an ambiguous and rapidly changing environment
15.
Experience in investigating technical issues and provide workarounds/solutions
**Public Compensation:**
$97,000/year to $136,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Meta participates in the E-Verify program in certain locations, as required by law.
Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.
If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
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Unlock Your Product Specialist Potential: Insight & Career Growth Guide
Real-time Product Specialist Jobs Trends in Austin, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Product Specialist in Austin, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 149748 jobs in United States and 1446 jobs in Austin. This comprehensive analysis highlights market share and opportunities for professionals in Product Specialist roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Meta is currently hiring and seeking a Product Specialist, Ads (Tech Support) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Product Specialist, Ads (Tech Support) Jobs Austin.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Meta adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Product Specialist, Ads (Tech Support) Jobs United States varies, but the pay scale is rated "Standard" in Austin. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Product Specialist, Ads (Tech Support) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Product Specialist, Ads (Tech Support) interview at Meta, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Meta's products or services and be prepared to discuss how you can contribute to their success.
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