Production Support 2, Developer I

Job description

USA | Client Success - Client Support | Salary | 49,800-56,100 per year | Full Time

Who are we looking for?



Production Support 2 Developer I (PS2 Developer I) for Client Support a cts as Tier 2 support for resolving client issues and cases escalated by Tier 1 personnel

The PS2 Developer I helps resolves support issues by conducting root cause analysis, system analysis, data updates and coordinates resolution efforts within the Client Support group as well as inter-departmentally throughout the company.

This position works with the PS2 Developer II for the analysis, test and promotion of the change management process for client users.



The PS2 Developer I is involved in the discussion to strategize how to lower case volume and improve turnaround times.

This position is involved in the training and development to DataServ support staff on case management.



The PS2 Developer I is required to be available for periodic testing after release deployment with the DevOp. This work is completed outside of regular working hours.



We are currently hiring this position in the following states: Oregon, Utah, Arizona, Colorado, Texas, Kansas, Missouri, Minnesota, Illinois, Michigan, Ohio, South Carolina, Washington, Connecticut, Georgia, and Florida.



About Us

At DataServ, we believe in creating a better way...and we believe in doing so through Evolutionary change that works vs.

Revolutionary change that too often fails.

We live out these beliefs by helping Finance organizations modernize their Accounts Payable function and optimize it over time, thereby elevating them from a back office administrative role to a strategic business unit contributing to the bottom line.

DataServ specializes in developing and delivering Exceptions-based Intelligent Accounts Payable Invoice Automation (APIA) SaaS that always delivers substantial ROI.



Founded in 1994, the company created the world's first FinTech Software as a Service (SaaS) technology.

Since then, DataServ has been helping businesses save time and money throughout their AP processes while enhancing visibility and controls to reduce risk and improve scalability.



Our top-rated solutions are used by more than 20,000+ satisfied users in 40+ countries and we are proud of our extraordinary customer retention rate, with over 70% of our clients having been with us for 10+ years.

Read more about us at www.dataserv.com .



We value:


+ True individual ownership and responsibility over projects.



+ Taking the work very seriously, but not taking ourselves too seriously.




About You


+ You're innovative.

You have a good imagination and you're always thinking of new and interesting ideas.



+ You're committed.

You believe in the Service side of SaaS and commit to making clients happy so they stay with DataServ for 10 or more years.



+ You're a collaborator.

You thrive on inter-disciplinary teams, and value different perspectives and high levels of communication and collaboration.



+ You're accountable.

You understand best practices and want to implement quality work.

You do what you say and say what you do.

You deliver results.



+ You're conscientious.

You can analyze complex problems and present multiple solutions.



+ You're a communicator.

You can think critically, identify opportunities, and clearly articulate your point of view in a team setting.

You can communicate your work effectively depending on the audience.



+ You're a leader: You are comfortable with leading discussions, demonstrating your work, teaching others what you know, learning what you don't.

You have experience presenting to leaders and stakeholders.



+ You believe in a transparent nonpartisan meritocracy.

You collaborate openly and expect to progress at DataServ based on your ability and talent.



+ You want to have fun, be creative while getting things done.

Enough said!


Required Education, Skills and Experience:


+ Associates degree in technical field

+ Minimum 0 to 2 years' experience on a technical help desk resolving application questions relevant to client support.



+ Minimum 6 months to 1-year experience driving support cases to timely completion.



+ Experience with one or more database query or scripting languages including SQL with ability to create SQL queries.



+ Ability to identify and analyze trends in customer issues early on and act to work towards a permanent solution.



+ Must be able to communicate in technical and non-technical terms depending on audience.



+ Ability to collaborate effectively with a wide array of people on many different levels.




Why you should apply at DataServ:


+ Pay that rewards your contribution and experience that is compared with the market regularly.

When the market goes up, so does our pay.



+ Fully remote roles, you can work from anywhere!

+ Very little red tape, we only have processes that are necessary.



+ Small company atmosphere.

You will get to interact with decision makers daily.




Benefits of Working at DataServ:


+ Competitive Compensation package

+ Remote working environment

+ Flexible PTO (including 9 holidays)

+ 401(k) plan with employer matching

+ Great health benefits with multiple plan options

+ Advancement opportunities based on results, not politics


If you think you have something special to bring to DataServ, if you get what we're trying to do, and you want to join an exceptionally talented team, apply on-line at www.dataserv.com/careers .

We look forward to receiving your information!

AAP/EEO STATEMENT

DataServ is an Equal Opportunity Employer/Vet/Disable

Required Skill Profession

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