Production Support Engineer II

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.

Identify, troubleshoot, and resolve lower to medium-priority technical issues with guidance from senior engineers, ensuring minimal disruption to business operations.

2.

Support day-to-day monitoring of system performance and use monitoring tools (e.g., Splunk, Dynatrace, CloudWatch) to detect anomalies and take corrective actions.

3.

Collaborate with cross-functional teams to resolve technical incidents and escalate higher-complexity issues to senior engineers as needed.

4.

Assist in automating routine production support tasks by developing or modifying scripts and tools.

5.

Maintain documentation for production issues, troubleshooting steps, and system configurations, contributing to the shared knowledge base.

6.

Participate in incident, problem, and change management processes, following ITIL best practices.

7.

Perform root cause analysis for recurring issues and assist senior engineers in implementing permanent fixes to improve system stability.

8.

Support the implementation of process improvements to enhance system performance and minimize downtime.

9.

Assist with mentoring and supporting junior-level engineers, providing guidance as needed.

QUALIFICATIONS
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.

2.

Four to eight years of experience in production support, systems engineering, database engineering or related technical roles.

3.

Experience with IT Service Management (ITSM) tools such as ServiceNow with solid understanding of incident, problem, and change management processes.

4.

Proficiency in using monitoring tools like Splunk, Dynatrace, or CloudWatch to detect and resolve system performance issues.

5.

Strong analytical and problem-solving skills, with the ability to assist in root cause analysis and incident resolution.

6.

Ability to work independently on lower-to-medium priority incidents and escalate complex issues when necessary.

Preferred Qualifications:

***Previous experience supporting mainframe-based applications that depend on COBOL programs and CICS.***

1.

Minimum of 4 years of experience as an application system administrator, software engineer, and/or application developer.

2.

Experience with Oracle Financial Services Analytical Applications (OFSAA) as a system administrator or developer.

Prefer individuals that also have experience with either Oracle Hyperion Financial Management or Oracle Data Relationship Management (DRM).

3.

Demonstrated experience maintaining applications in Linux or AIX and Windows.

4.

Proven ability to automate tasks via UNIX shell scripting or PowerShell.

5.

Some exposure to ETL tools like Informatica Power Center.

6.

Experience with enterprise scheduling software like CA ESP Workload Automation.

7.

Familiarity with cloud technologies, such as AWS, Azure, or GCP.

8.

Experience using web servers, application containers, caching technologies.

9.

Solid knowledge of relational database design and development (SQL, stored procedures, data modeling).

10.

Experience with build tools, such as Git, Maven, and Jenkins.

Proven ability to write comprehensive unit and integration tests

11.

Familiarity with supporting Agile team/processes.

12.

Experience in automation tools and scripting for production support tasks.

13.

Banking or financial services experience.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Constantly (More than 50% of the time)
Standing
Frequently (25% - 50% of the time)
Walking
Frequently (25% - 50% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding 
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.

Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.

Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.

Required Skill Profession

Engineers