Professional Sales Enablement Specialist

Job description

Job#: 2085016

Job Description:

Apex Systems is currently hiring for a Sales Performance Management Specialist with a global hospitality client. This role supports the administration and optimization of incentive programs that drive sales performance across 18 hotel brands.

Qualified candidates will have the following experience and skills:

Location: Dallas, TX

Onsite expectation: Hybrid (remote with 2 days onsite)

Pay range: $21–$25/hour

If you are interested, please apply here or email an updated copy of your resume to

Job Description:

As a Sales Performance Management Specialist on the SPM team, you will support the day-to-day operation of the Scout incentive program, helping administer hotel enrollments and payout procedures, while working with the Manager, Sales Performance Management, to answer Scout questions, concerns, and inquiries.

In addition to Scout, you will spend a portion of your time working with other members of the SPM team to support various programs and initiatives that aim to drive sales performance excellence across clients 18 brands.

More specifically, you will:

- Support the successful day-to-day operation of the Scout lead referral program.

- Execute reconciliation of Scout monthly commission billing process.

You will research, resolve, and report any discrepancies.

- Maintain the Scout email inbox and provide customer service support to end-users of the Scout program at over 4,600 hotels and corporate team members, ensuring timely response and reconciliation of Scout inquiries and payment processing.

- Run automated and manual reports to support the daily Scout operation.

- Create and produce reports to help assess the overall health of the Scout program.

- Manage the accuracy and quality of data across Scout databases and tools.

- Collaborate with internal and external resources and vendors to support solutions that advance the Scout operation.

- Help create and maintain SPM program documentation and website content.

- Support the Manager, Sales Performance Management, with collecting, consolidating, and summarizing program information to meet stakeholder needs and to help guide future program improvements.

- Maintain clear and concise documentation for all Scout administrative and auditing processes.

- Work cross-functionally on both a proactive and reactive basis with hoteliers, sales teams, and SPM program stakeholders to identify and resolve issues.

- Provide back-up support to members of the team for other SPM programs.

- Contribute and offer general support to other SPM programs, including the Sales Incentive Plan (SIP), Circle of Excellence (COE), and Performance Accelerators (, “SPIFs” and corresponding billing procedures).

What are we looking for?

We are seeking problem solvers who are passionate about growing within a dynamic industry and who love to combine their customer service skills with operational excellence.

The success in this role will demonstrate itself through the following attributes and skills:

• Accountable individuals who make great use of their time to provide extraordinary customer service and communicate results and improvements.

• Strong communicators, influencers and solution-seekers who effectively communicate at all levels of the organization.

• Passion for details - whether it is creating a perfect report or responding to an email with the right amount of clarity, we are looking for someone who cares deeply about getting it right.

• Individual who can adhere to, enforce, and implement policies and operating practices.

• Performs work that affects SPM program operations.

• Uses skill in applying well-established techniques, procedures or specific standards described in manuals or other sources.

• Innovative thinkers who strive to gain the latest knowledge of the hospitality industry, especially as it relates to incentivizing sales performance.

• Self-starters who take the initiative to achieve goals, utilize analytical skills and possess the flexibility to adapt in an evolving environment.

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• High School Diploma/GED - BA/BS Degree preferred but not required

• up to 3 years of intermediate use of MS Excel (, working knowledge of Pivot tables and common functions such as Vlookup, etc.), and other Microsoft applications (, Word, PowerPoint, Outlook, etc.)

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

- 1-3 years of travel and hospitality industry, sales systems, or project management experience

- 1 year of experience in Salesforce

- 1-3 years of finance, accounting, or customer service experience.

EEO Employer

Apex Systems is an equal opportunity employer.

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe.

When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning.

We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.

We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.

Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Required Skill Profession

Business Operations Specialists