Program Coordinator, West

Attentive is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement.

Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance.

Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns.

Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries.

To learn more or request a demo, visit or follow us on , (formerly Twitter), or .Attentive’s growth has been recognized by , and all thanks to the hard work from our global employees!About the RoleThe Professional Services team is integral to Attentive's Customer Success strategy, allowing us to deepen our relationships with our customers and ensuring they are able to achieve extraordinary success on the Attentive platform.

We deliver expert consultation and real-time execution throughout our customers' Attentive journey.

As a Program Coordinator, you will work with some of our largest brands to execute optimized retention marketing strategies.

By collaborating with our CSM team, you will develop our customer's most ambitious marketing ideas, ensuring they are able to drive growth and conversions with Attentive.

Your deep platform knowledge brings value to our customers by ensuring they can get more done.

You'll become an Attentive expert, bridging the gap between our product and customers.

Your core responsibility will be to execute customer projects, ensuring successful partnerships.

You will work in conjunction with members of the CSM, Support, and Professional Services teams to maintain alignment on our customers' marketing goals.

What You'll Accomplish

Deliver Attentive Advantage Service offerings (Select Services or Recurring Advantage engagements), designed to drive value for our customers

Leverage your Attentive platform expertise to design and build List Growth tools, Segments, Campaigns, Journeys, and Reports in the Attentive UI

Develop strong relationships with cross-functional team members and our customers

Manage your assignments in collaboration with Attentive account teams to ensure customers remain engaged and are successful in their adoption of the Attentive platform

Provide creative solutions and execute swiftly keeping the industry's best practices in mind

Translate customer feedback into specific product recommendations

Positioned as a valuable extension of our customers' teams, your attention to detail and quick execution builds trust between us and our customers

Update internal workflows and documentation so that they remain as accurate as possible

Your Expertise

You have 1-2 years of client-facing experience in preferably a Customer Success, Support, or Agency role

Prior experience with SaaS or E-Commerce platforms preferred

You understand the key metrics that Attentive customers are interested in measuring (List Growth, Revenue, Message-Level Performance)

You are motivated by helping others and derive satisfaction from being part of a team

You understand how the day to day work delivered by our team directly impacts our customers' progress towards their own goals

You are a quick learner and ready to get your hands dirty, able to find creative workarounds when faced with limitations

You are extremely detail oriented, organized, and have a strong ability to prioritize and manage your time effectively

You are proactive and communicative, never shying away from a quick Slack, Zoom, or phone call

You must be located in a West Coast region

You'll get competitive , from health & wellness to equity, to help you bring your best self to work.For US based applicants:- The standard base salary range for this position is $50,000 - $70,000 annually + equity + benefits- Our salary ranges are determined by role, level and location- This role is salaried non-exempt and eligible for overtime compensation#LI-AL1 Attentive Company ValuesDefault to Action - Move swiftly and with purposeBe One Unstoppable Team - Rally as each other’s championsChampion the Customer - Our success is defined by our customers' successAct Like an Owner - Take responsibility for Attentive’s success