Program Director

Job description

What you get to do in this role:  

The Program Director is responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate.

Deliverables will include the implementation of new projects, as well as managing and navigating the customers’ during these projects.

• Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects.
• Provide weekly/monthly, quarterly updates to the customer as well as to internal executive teams
• Manage each phase of the project and be able to navigate the cross-functional team, both internal and external
• Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project.
• Develop and present the value proposition to the customer as part of the initiative and on-going collaboration
• Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
• Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.

To be successful in this role you should have: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  
  This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Minimum of 12 years progressive experience as part of a professional services organization.
• 8+ years of software implementation at an enterprise level.
• Ability to travel up to 50% 
• Prior experience with implementing or supporting ServiceNow products in an Enterprise 
• Excellent cross-functional, Project Management experience including planning, scheduling, monitoring and stakeholder reporting 
• Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond
• Excellent documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes
• Exceptional interpersonal skills.
• Experience leading large teams.
• Demonstrated success driving complex issues through analysis and resolution 
• Experience working collaboratively and cross-functionally 
• Excellent written and verbal communication skills 
• Strong customer orientation and an innate ability to anticipate and act
• Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement

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For positions in this location, we offer a base pay of $170,200 - $297,900, plus equity (when applicable), variable/incentive compensation and benefits.

Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.

Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust.

Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.

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To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates.

If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.

All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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