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Urgent! Program Director Job Opening In Des Moines – Now Hiring MTM



Job description

What will your job look like?

The Program Director works in collaboration with operations, MTM support departments, and Transportation Providers to ensure the most appropriate and cost-effective delivery of transportation services.

The Program Director also acts as the internal liaison between MTM departments and the Client to ensure MTM is fully compliant with contract requirements.

*To be considered for this role you must reside in Iowa*

What you’ll do:

  • Provide leadership and management of direct and non-direct reports
  • Ensure business outcomes and contract goals are defined and met
  • Gain knowledge of and understand all aspects of the Client and the contract
  • Maintain, understand and effectively communicate Client expectations
  • Educate the Client on MTM procedures
  • Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner to the satisfaction of the Client and MTM
  • Track and maintain department budget in order to meet established financial goal
  • Conduct quarterly Town Hall meetings with all levels of staff
  • Monitor Client Satisfaction beyond statistical data
  • Be available as Client’s key contact for any issues relating to the program
  • Maintain a strong working relationship with key Client personnel
  • Work with the Client to follow through on service issues, troubleshooting problems and concerns, complaints and education
  • Regularly hold and document satisfaction meetings with the Client
  • Identify and manage stakeholders’ expectations during all phases of the contract
  • Ensure regular interaction with internal departments
  • Continuously plan for growth and issue resolution
  • Keep abreast of changes to NET program rules, regulations, and policies
  • Ensure regular interaction with transportation providers, facilities, and internal departments to ensure safe and quality transportation services are being delivered
  • Ensure ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with corporate processes and goals
  • Provide development and career guidance to local staff
  • Work across all departments to ensure the cost of transportation service delivery is within the budget
  • Conduct and process disciplinary actions and terminations as needed
  • What you’ll need:

  • High School Diploma or G.E.D.
  • At least 8 years of experience managing large, profitable operations teams in a multimillion contract environment, 10 years preferred
  • Experience with contract implementation
  • Experience with Lean processes
  • Experience establishing and managing all aspects of performance management
  • Experience managing complex contracts with SLA’s and government compliance
  • Experience managing a large team of both direct and indirect reports
  • Experience managing employees at all levels of the organization 
  • Must possess a valid driver’s license
  • Proficient in Microsoft Office Suite
  • Strong leadership, mentoring & coaching skills
  • Strong conflict management skills
  • Strong persuasion and negotiation skills
  • Strong decision-making skills involving complex data
  • Strong and effective communication skills
  • Strong business and financial acumen
  • Strong analytical and strategic planning skills
  • Ability to build and manage a strong team
  • Ability understand and communicate Company vision
  • Ability to establish and maintain operational structure
  • Ability to build and maintain good relationships with community agencies and other critical stakeholders involved in healthcare access issues
  • Ability to maintain a high level of confidentiality
  • Excellent interpersonal skills and the ability to work with a variety of people and job positions
  • Excellent organizational skills with the ability to manage multiple concurrent projects
  • Excellent problem-solving skills with the ability to anticipate and resolve problems
  • Knowledge of managed care, quality improvement, contracting
  • High cognitive skills
  • Even better if you have...

  • Bachelor’s Degree, preferred
  • Experience working with Medicaid and/or State programs preferred
  • Certified Project Management Professional or Associate Certification desired (PMI) preferred
  • Six Sigma Certification preferred
  • What’s in it for you:

  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Leadership Mentoring Opportunities
  • Salary Min: $107,120

    Salary Max: $133,900

    #MTM


    Required Skill Profession

    Other Management Occupations



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      Unlock Your Program Director Potential: Insight & Career Growth Guide


    • Real-time Program Director Jobs Trends in Des Moines, United States (Graphical Representation)

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    • Are You Looking for Program Director Job?

      Great news! is currently hiring and seeking a Program Director to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at MTM adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for Program Director Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Des Moines. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    • Interview Tips for Program Director Job Success
      MTM interview tips for Program Director

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the MTM's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Program Director interview at MTM, research the company, understand the job requirements, and practice common interview questions.

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